• Effective customer and team management, including task assignment and project delivery to the customers on time.
  • Follow up with consumers on provided quotations and unpaid invoices.
  • Use a CRM system to follow up with clients and queries.
  • Collaborate with the team to improve our offered services, such as the website flow, order process, and customer care.
  • Communicate with customers and developers about their projects.
  • Lead the team in a diverse range of situations.
  • Create or update documentation for all of the services we provide.
  • Assist with updating website material, social media content, and ensuring that all information on our website is up to date.
  • Ensure that the support staff provides timely support
  • Make a proposal for customers using our existing templates.
  • As needed, content production.
  • Accept full responsibility and work with little supervision.
  • Respond to phone and email inquiries, comments, and recommendations from users Coordinate quick responses to consumer questions.
  • Manage, supervise, and control operations to ensure that customer expectations and business goals are fulfilled.
  • Communicate with customers and management to guarantee seamless operations.
  • Establish and maintain good customer relationships through frequent meetings and conversations.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Work from Home
Job Type:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
4 Years - 20 Years
Apply Before:
Jun 09, 2023
Posting Date:
May 09, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
70-79%

IT Company

Information Technology · 11-50 employees - Faisalabad, Islamabad, Karachi, Lahore, Multan, Peshawar, Quetta, Rawalpindi

IT Company, Leading information technology services and solutions provider in Australia, provides a range of customer-centric services working best for your online business.

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