IT Executive – Networking & POS

We are seeking a skilled IT Support Technician to manage and maintain POS systems and network infrastructure across multiple retail locations. The ideal candidate will be responsible for ensuring seamless POS operations by providing technical support, troubleshooting connectivity issues, and coordinating with service providers. This role requires hands-on experience with networking equipment and POS hardware, along with the ability to deliver timely solutions that minimize business disruptions. The position is based on-site at retail outlets.

Key Responsibilities

- Install, configure, and maintain POS systems throughout retail stores, ensuring optimal performance and reliability.
- Monitor and troubleshoot network components including LAN, WAN, Wi-Fi, routers, and switches to maintain stable connectivity.
- Provide technical support for POS hardware such as receipt printers, scanners, and other peripheral devices.
- Diagnose and resolve issues related to internet connectivity, software, hardware, and network infrastructure.
- Collaborate with internet service providers and third-party IT vendors to address external technical challenges.
- Conduct routine maintenance tasks including system updates, backups, and equipment checks to prevent downtime.
- Maintain accurate records and documentation of IT equipment and support activities.
- Deliver both remote and on-site technical assistance to retail branches as needed.
- Ensure prompt resolution of IT-related problems to minimize impact on business operations.

Required Qualifications

- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
- 1 to 2 years of relevant experience in networking and POS system support, preferably within retail or quick-service restaurant (QSR) environments.
- Solid understanding of LAN/WAN technologies, TCP/IP protocols, and configuration of routers, switches, and Wi-Fi networks.
- Practical experience working with POS systems, receipt printers, and associated peripheral devices.
- Strong troubleshooting abilities combined with effective communication and problem-solving skills.

Work Location

This position requires the candidate to work on-site at retail locations to provide hands-on support and ensure smooth IT operations.

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This role offers an excellent opportunity to contribute to the technology backbone of a dynamic retail environment, supporting critical systems that drive daily business activities. Candidates with a proactive approach and a passion for technology will find this position rewarding.