IT Hardware Sales

Westend Enterprises Unlimited, Inc.

Lahore , Pakistan

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We are seeking an experienced IT Hardware Sales Specialist with a strong background in the USA and UK markets. The ideal candidate will possess in-depth knowledge of IT hardware products and demonstrate expertise in B2B sales, customer relationship management, quotation preparation, and vendor coordination. This role requires managing the entire sales cycle from initial inquiry through order fulfillment, ensuring customer satisfaction and meeting sales targets.

Key Responsibilities
- Manage B2B sales of IT hardware, including networking equipment, servers, storage devices, laptops, desktops, accessories, and related technology products.
- Build and maintain strong relationships with customers in the USA and UK markets.
- Handle inbound sales inquiries, requests for quotations (RFQs), customer requirements, and product sourcing requests.
- Prepare competitive quotations considering customer needs, pricing, availability, lead times, and shipping costs.
- Identify suitable products, alternatives, replacements, and compatible part numbers based on customer specifications.
- Coordinate with distributors, manufacturers, and suppliers to obtain pricing, stock availability, lead times, and special pricing offers.
- Negotiate pricing, shipping costs, and commercial terms to maximize sales and profitability.
- Follow up on quotations to convert opportunities into confirmed orders.
- Manage the sales process from inquiry through quotation, order confirmation, shipment, and after-sales support.
- Maintain accurate records of customers, quotations, and sales within CRM or ERP systems.
- Understand business practices, shipping requirements, taxes, payment methods, and customer expectations specific to the USA and UK.
- Collaborate closely with procurement and operations teams to ensure timely order fulfillment.
- Identify new sales opportunities and develop existing customer accounts.
- Achieve monthly and quarterly sales and revenue targets.
- Provide professional and timely communication with customers via email, phone, and online platforms.

Required Qualifications
- Minimum of 2 years’ experience in IT hardware sales, preferably within B2B, e-commerce, or distribution environments.
- Proven track record working with customers in the USA and/or UK markets.
- Strong technical knowledge of IT hardware and related technology products.
- Experience managing RFQs, quotations, product sourcing, pricing, and order processing.
- Excellent negotiation and customer relationship management skills.
- Ability to identify equivalent, alternative, and successor products effectively.
- Exceptional written and verbal communication skills in English.
- Comfortable working with international customers across different time zones.
- Strong organizational, follow-up, and problem-solving abilities.
- Familiarity with CRM, ERP, e-commerce, or sales management systems is preferred.

Preferred Qualifications and Product Knowledge
- Knowledge of servers and server components, networking equipment and switches, storage solutions (HDDs, SSDs, NAS), laptops, desktops, RAM, and computer components.
- Experience with major IT brands such as Cisco, HPE, Dell, Lenovo, HP, ASUS, Seagate, and Western Digital.
- Understanding of KVM switches, UPS systems, peripherals, and accessories.

Key Performance Indicators (KPIs)
- Monthly sales revenue and gross profit margins.
- Quote-to-order conversion rates.
- New customer acquisition and repeat sales.
- Customer response and follow-up times.
- Growth of the sales pipeline.

The ideal candidate is a results-oriented IT sales professional who comprehends the dynamics of the USA and UK IT hardware markets. They should be confident in communicating with international customers, sourcing competitive products, and converting inquiries into profitable sales. This position requires working in person.