IT Help Desk Officer & Graphic Designer

Digital Computing World, a leading IT reseller in the U.S., is seeking a skilled and motivated professional with expertise in IT Help Desk Support and Graphic Design to join our team. The ideal candidate will possess strong technical troubleshooting abilities, solid networking knowledge, and creative design skills using Canva Pro and Adobe Illustrator. This role requires a dynamic individual capable of managing both IT support tasks and graphic design projects efficiently.

Key Responsibilities

IT Help Desk & Technical Support:
- Provide Level 1 and Level 2 technical support for desktops, laptops, printers, IP phones, and other IT equipment.
- Troubleshoot issues related to Windows OS, Microsoft Office, Outlook, Microsoft Teams, and Google Workspace.
- Diagnose and resolve connectivity problems involving LAN, WAN, Wi-Fi, internet, VPN, and remote desktop access.
- Install, configure, and maintain computer systems, printers, scanners, CCTV, and attendance machines.
- Support network devices including MikroTik routers, switches, firewalls, VLANs, and perform basic network configurations.
- Manage user accounts, email setups, Active Directory, and access permissions.
- Maintain IT inventory, documentation, system updates, and conduct routine maintenance.
- Monitor internet connectivity and coordinate with ISPs and vendors to resolve technical issues promptly.
- Handle help desk tickets efficiently, providing timely support and escalating complex issues when necessary.

Graphic Design:
- Create professional graphics for social media posts, marketing campaigns, and promotional materials.
- Design banners, flyers, brochures, advertisements, and other digital marketing assets.
- Utilize Canva Pro and Adobe Illustrator to develop creative layouts incorporating typography, colors, images, and brand guidelines.
- Resize and optimize designs for various social media platforms and digital channels.
- Ensure brand consistency and produce visually appealing, high-quality designs.
- Revise designs based on feedback and deliver projects within assigned deadlines.

Required Qualifications

- Bachelor’s degree or diploma in IT, Computer Science, Graphic Design, or a related field.
- 1 to 3 years of relevant experience in IT support and graphic design.
- Strong troubleshooting, communication, time-management, and problem-solving skills.
- Practical knowledge of IT support, networking, and computer hardware.
- Proficiency in Canva Pro and Adobe Illustrator.
- Ability to manage multiple tasks independently and work effectively under minimal supervision.
- Proficient in English.

Preferred Qualifications and Benefits

- Experience working in a fast-paced IT environment or reseller company is advantageous.
- Competitive monthly salary ranging from Rs40,000 to Rs60,000.
- Performance-based incentives and opportunities for career growth.
- Annual company tours and other employee engagement activities.
- Full-time, on-site position located at 260 block L, Johar Town near Emporium Mall, Lahore.
- Evening shift from 6:00 PM to 3:00 AM, Monday to Friday.

Candidates interested in this opportunity are encouraged to apply through the designated platform, sharing their relevant IT support experience and graphic design portfolio. This position offers a unique blend of technical support and creative responsibilities, ideal for professionals looking to leverage their diverse skill set in a dynamic work environment.