Posted Apr 06, 2026 242 views
MediSure, a division of Genx Integrated Systems (GIS) based in Lahore, specializes in providing IT frontdesk and helpdesk services to healthcare and enterprise clients across the USA. We are committed to delivering reliable, secure, and exceptional customer support. As part of our expansion, we are looking for experienced IT Network Engineers who are fluent in English and have strong skills in networking and server management. The successful candidates will offer world-class remote support to our US-based clients, ensuring smooth IT operations and high levels of client satisfaction.
Key Responsibilities
- Act as the first line of IT Helpdesk support, managing tasks such as password resets, user account creation in Active Directory, and support for healthcare systems like Cerner.
- Perform remote server administration and continuous monitoring to maintain system uptime, optimize performance, and uphold security standards.
- Design, set up, and troubleshoot network environments to ensure seamless connectivity and operational efficiency for clients.
- Conduct routine checks on server applications and escalate issues promptly when necessary.
- Support software and hardware configurations, including applying patches and updates as required.
- Maintain detailed documentation of issues and resolutions, ensuring accurate records within ticketing systems.
- Collaborate closely with the US-based IT operations team for escalations and advanced troubleshooting.
- Adhere strictly to organizational policies and security protocols at all times.
Required Qualifications
- A minimum of 3 years’ professional experience in network and server management.
- Strong expertise in Windows Server administration, including Active Directory, Group Policies, DNS, and DHCP.
- Proficiency with network protocols such as TCP/IP, VPN, Firewalls, Routing, and Switching.
- Experience working with remote access tools and monitoring platforms.
- Excellent spoken and written English communication skills suitable for client-facing roles.
- Demonstrated ability to troubleshoot IT issues effectively and provide clear, actionable solutions.
Preferred Qualifications and Benefits
- Experience with healthcare IT systems such as Cerner or Epic is highly desirable.
- The role requires working six days a week (Monday to Saturday) with a 12-hour shift. Three hours of each shift will be compensated additionally.
- Rotating evening shifts will be scheduled every 90 days.
- This is a full-time, contract-based position with a contract duration of 12 months.
- The position is based onsite at our Lahore facility.
Candidates who meet these qualifications and are willing to work the specified shifts are encouraged to apply. This role offers a unique opportunity to join a dynamic team supporting critical healthcare and enterprise IT infrastructure for US clients.
Skills
Genx Integrated Systems
What is your Competitive Advantage?
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
