IT Officer Experienced

We are seeking a skilled IT Support Technician to join our team, responsible for maintaining and supporting the technology infrastructure within a hotel environment. The ideal candidate will ensure the smooth operation of critical systems such as Property Management Systems (PMS) and Point of Sale (POS) terminals, while providing timely technical assistance to staff across various departments. This role requires hands-on experience with hardware installation, network management, and troubleshooting to maintain high service availability and enhance guest experience.

Key Responsibilities

- Install, configure, and maintain computers, servers, printers, switches, and routers to ensure optimal performance.
- Monitor and guarantee uninterrupted uptime for essential hotel platforms, including Property Management Systems (PMS) and Point of Sale (POS) terminals.
- Manage guest Wi-Fi networks, oversee internet bandwidth allocation, and maintain internal telephony and IPTV systems.
- Provide first-level and second-level technical support to front desk, housekeeping, and back-office staff, addressing hardware and software issues efficiently.
- Troubleshoot and resolve software application problems, email disruptions, and network connectivity issues promptly to minimize downtime.
- Coordinate with external technology vendors and third-party contractors for specialized repairs, system upgrades, and maintenance activities.

Required Qualifications

- Proven experience in installing, configuring, and maintaining IT hardware such as computers, servers, printers, switches, and routers.
- Strong understanding of hotel technology platforms, particularly Property Management Systems (PMS) and Point of Sale (POS) systems.
- Solid knowledge of network management, including Wi-Fi networks, bandwidth control, and telephony/IPTV systems.
- Ability to provide effective first and second-level technical support across multiple departments.
- Proficient in troubleshooting software applications, email systems, and network connectivity issues.
- Experience working with external vendors and contractors to manage technical repairs and upgrades.
- Excellent communication skills and the ability to work collaboratively in a fast-paced hospitality environment.
- Willingness to work on-site to ensure immediate response and resolution of technical issues.

Work Location: This position requires in-person attendance at the hotel premises.

This role offers an opportunity to be a key contributor to the hotel’s operational success by maintaining critical technology systems and supporting staff with reliable IT services. If you have a passion for technology and hospitality, and thrive in a dynamic environment, we encourage you to apply.