IT Officer

IT Officer
Location: Lahore
Job Type: Full-time

We are looking for a skilled and proactive IT Officer to oversee daily IT operations and provide technical support to employees. The ideal candidate will possess strong troubleshooting abilities, solid knowledge of hardware and software, and the capability to resolve technical issues efficiently. This role requires maintaining the security and smooth functioning of the company’s IT infrastructure while supporting staff with their technology needs.

Key Responsibilities
- Provide technical support for hardware, software, network, and system-related issues to employees.
- Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, and other IT equipment.
- Set up and manage user accounts, email systems, and required software applications.
- Troubleshoot internet connectivity, LAN/Wi-Fi, networking, and related issues.
- Monitor IT systems to ensure smooth daily operations and minimal downtime.
- Maintain accurate records of IT assets, equipment, software licenses, and user access.
- Perform regular system updates, backups, antivirus scans, and basic security maintenance.
- Assist employees with Microsoft Office suite, email platforms, cloud applications, and other productivity tools.
- Diagnose and resolve technical problems promptly, escalating complex issues when necessary.
- Document IT issues, solutions, installations, and maintenance activities thoroughly.
- Ensure the confidentiality and security of company data and IT systems.
- Coordinate with external IT vendors and service providers as required.
- Support the implementation of new IT systems, software, and technology projects.
- Carry out additional IT-related tasks and ad hoc duties assigned by management.

Required Qualifications
- Bachelor’s degree or diploma in IT, Computer Science, Information Technology, or a related field.
- 1 to 3+ years of experience in IT support, IT administration, or a similar role is preferred.
- Strong knowledge of computer hardware, software, operating systems, and networking fundamentals.
- Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Familiarity with LAN/Wi-Fi networks, printers, scanners, email systems, and basic network troubleshooting.
- Excellent problem-solving and troubleshooting skills.
- Good communication and interpersonal abilities.
- Ability to manage multiple technical issues simultaneously and prioritize tasks effectively.
- Strong attention to detail and capability to maintain accurate IT records.
- Ability to work independently and respond quickly to technical challenges.
- High level of professionalism, reliability, and confidentiality in handling sensitive information.

Preferred Qualifications and Benefits
- Competitive salary package.
- Professional and supportive work environment.
- Opportunity to work with modern IT systems and emerging technologies.
- Career growth and continuous learning opportunities.
- Chance to contribute directly to the company’s technology infrastructure and operational efficiency.

Work Location: On-site in Lahore

This role is ideal for a motivated IT professional seeking to enhance their career by managing diverse IT responsibilities in a dynamic environment.