IT Operations Assocaite

Edge Services & Solutions is a dynamic and rapidly growing organization that operates at the crossroads of technology, performance, and people. We specialize in enabling businesses to scale efficiently by delivering top-tier digital, operational, and infrastructure solutions. We are currently looking for an IT Operations Specialist to ensure the smooth functioning, reliability, and security of our IT systems. This role is vital in maintaining uninterrupted IT operations, optimizing system performance, and providing hands-on technical support to empower teams across the company.

Key Responsibilities

- Monitor and maintain IT systems, servers, VPNs, and network infrastructure to guarantee optimal performance and availability.
- Manage user accounts, access controls, and permissions across various applications, systems, and devices.
- Conduct regular system maintenance, updates, and backups to safeguard data integrity and ensure system resilience.
- Utilize asset tracking software such as Atlassian, Asset Tiger, and Company Directory for efficient asset management.
- Troubleshoot and resolve hardware, software, and network issues promptly, escalating complex problems when necessary.
- Enforce cybersecurity and data protection policies by implementing endpoint and network security protocols.
- Support onboarding and offboarding processes, including device setup, configuration, and access provisioning.
- Maintain comprehensive documentation of IT processes, asset inventories, and incident logs to ensure operational transparency.
- Collaborate with vendors and service providers to facilitate smooth delivery of IT services and support contracts.
- Participate in business continuity and disaster recovery planning, including testing and validation.
- Identify and implement opportunities for automation and efficiency improvements within IT workflows.

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- 3 to 5 years of experience in IT operations, systems administration, or network management.
- Strong knowledge of Windows and/or Mac server environments, cloud platforms such as AWS, Azure, or Google Cloud, and networking protocols.
- Experience with IT Service Management (ITSM) tools, endpoint management, and security frameworks.
- Excellent troubleshooting abilities combined with strong communication and documentation skills.
- Demonstrated accountability, discretion, and attention to detail when handling sensitive data and systems.

Preferred Qualifications and Benefits

- Experience administering Microsoft 365 and other cloud-based collaboration tools.
- Familiarity with scripting for automation, particularly within AWS environments.
- Understanding of ITIL best practices or relevant certifications such as CompTIA, CCNA, or MCSA.

At Edge, you will join a high-performance culture where technology fuels growth and excellence. The environment encourages innovation and offers opportunities for professional development. You will have the support and freedom to build impactful IT systems that contribute directly to the future success of the organization.