IT Operations Assocaite

Edge Services & Solutions is a dynamic and rapidly growing organization focused on innovation at the crossroads of technology, performance, and people. We empower businesses to scale efficiently by providing world-class digital, operational, and infrastructure solutions. We are currently looking for an IT Operations Specialist to manage and optimize the daily performance, reliability, and security of our IT systems. This role is essential in ensuring smooth IT operations throughout the company by maintaining uptime, enhancing system performance, and delivering hands-on technical support that enables teams to perform at their best.

Key Responsibilities

- Monitor and maintain IT systems, servers, VPNs, and network infrastructure to guarantee optimal performance and availability.
- Manage user accounts, access controls, and permissions across various applications, systems, and devices.
- Conduct regular maintenance, updates, and backups to safeguard data integrity and system resilience.
- Utilize asset tracking software such as Atlassian, Asset Tiger, and Company Directory effectively.
- Troubleshoot and resolve hardware, software, and network issues promptly, escalating complex problems when necessary.
- Enforce cybersecurity and data protection policies by implementing endpoint and network security protocols.
- Support onboarding and offboarding processes, including device setup, configuration, and access provisioning.
- Maintain thorough documentation of IT processes, asset inventories, and incident logs to ensure operational transparency.
- Collaborate with vendors and service providers to facilitate smooth delivery of IT services and support contracts.
- Participate in business continuity and disaster recovery planning and testing activities.
- Identify and implement opportunities for automation and efficiency improvements within IT workflows.

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- 3 to 5 years of experience in IT operations, systems administration, or network management.
- Strong knowledge of Windows and/or Mac server environments, cloud platforms (AWS, Azure, or Google Cloud), and networking protocols.
- Experience with IT Service Management (ITSM) tools, endpoint management, and security frameworks.
- Excellent troubleshooting abilities coupled with strong communication and documentation skills.
- Demonstrated accountability, discretion, and attention to detail when managing sensitive data and systems.

Preferred Qualifications and Benefits

- Experience administering Microsoft 365 and other cloud-based collaboration tools.
- Familiarity with scripting for automation, particularly within AWS environments.
- Understanding of ITIL practices or relevant certifications such as CompTIA, CCNA, or MCSA.

At Edge, you will join a high-performance culture where technology fuels growth and excellence. We offer an environment that encourages innovation, supports professional development, and provides the opportunity to build impactful systems that shape the future of our operations.