IT Operations Engineer - Tekonosys

Teknosys is seeking a dedicated IT Operations Engineer to support Pakistan’s digital future by ensuring the stability, availability, and performance of critical business systems and applications. This role is vital in maintaining seamless service delivery through proactive incident troubleshooting, technical issue resolution, and collaboration with cross-functional teams. The position involves participating in rotational shifts and on-call schedules to provide 24/7 production and application support, ensuring high system uptime and adherence to service level agreements (SLAs).

Key Responsibilities
- Provide L1 and L2 technical support for enterprise systems and customer-facing applications.
- Troubleshoot, diagnose, and resolve issues related to applications, hardware, and infrastructure.
- Monitor production environments, respond promptly to alerts, and conduct root cause analysis (RCA).
- Maintain end-to-end ownership of incidents, escalating critical issues when necessary.
- Utilize monitoring tools such as Nagios, Zabbix, Datadog, or similar platforms to track system health and performance.
- Support deployments, releases, and routine operational maintenance activities.
- Collaborate effectively with development, networking, and system administration teams to resolve cross-functional challenges.
- Recommend and implement improvements to enhance system stability, automation, and operational efficiency.
- Contribute to automation initiatives and operational excellence projects.
- Maintain and regularly update knowledge base articles, standard operating procedures (SOPs), runbooks, and troubleshooting guides.
- Participate in rotational shifts, weekend coverage, and on-call support to ensure continuous 24/7 operations.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 0-2 years of experience in application support, technical support, or system administration.
- Proficiency in Linux and Windows Server operating systems.
- Familiarity with monitoring tools such as Nagios, Zabbix, or Datadog, along with basic networking concepts including TCP/IP, DNS, and firewalls.
- Exposure to cloud platforms like AWS, Azure, or Google Cloud.
- Understanding of incident management, SLAs, and ITIL frameworks.
- Strong analytical and troubleshooting skills paired with effective communication and a proactive attitude.
- Willingness and readiness to work in 24/7 shift coverage including weekends and on-call rotations.

Preferred Qualifications and Benefits
At Teknosys, you will be part of a fast-growing, innovation-driven company that plays a key role in shaping Pakistan’s digital and AI landscape. As a member of the JazzWorld group, you will benefit from the reach and trust of an established brand while working at the speed of a technology company. Teknosys partners with global hyperscalers and industry leaders, delivering future-ready digital products and data platforms across AI, Data, IT, and Managed Services.

Joining Teknosys means contributing directly to growth, customer success, and leadership in the region’s digital transformation. The company fosters a culture of operational excellence, continuous improvement, and automation, providing an environment where your impact is visible and valued.

Applications are encouraged by October 20, 2026. This is an excellent opportunity for professionals eager to advance their careers in IT operations within a dynamic and supportive environment.