IT Operations Engineer - Tekonosys

Teknosys is seeking an IT Operations Engineer to play a critical role in ensuring the stability, availability, and performance of business-critical systems and applications that support Pakistan’s digital future. This position demands a proactive and customer-focused professional who will troubleshoot incidents, resolve technical issues, and collaborate with various teams to maintain seamless service delivery. The role involves participating in rotational shifts and on-call schedules to provide 24/7 production and application support, ensuring high system uptime and compliance with service level agreements (SLAs).

Key Responsibilities
- Provide L1/L2 technical support for enterprise systems and customer-facing applications.
- Troubleshoot, diagnose, and resolve issues related to applications, hardware, and infrastructure.
- Monitor production environments, respond promptly to alerts, and conduct root cause analysis (RCA) for incidents.
- Escalate critical issues while maintaining end-to-end ownership of incidents until resolution.
- Utilize monitoring tools such as Nagios, Zabbix, Datadog, or similar platforms to track system health and performance.
- Support deployments, releases, and routine operational maintenance activities.
- Collaborate closely with development, networking, and system administration teams to resolve cross-functional challenges.
- Recommend and implement improvements to enhance system stability, automation, and operational efficiency.
- Contribute to automation initiatives and operational excellence programs.
- Maintain and update knowledge base articles, standard operating procedures (SOPs), runbooks, and troubleshooting guides.
- Participate in rotational shifts, weekend coverage, and on-call support to ensure continuous 24/7 operations.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 0 to 2 years of experience in application support, technical support, or system administration.
- Proficiency in Linux and Windows Server operating systems.
- Familiarity with monitoring tools such as Nagios, Zabbix, or Datadog, along with basic networking concepts including TCP/IP, DNS, and firewalls.
- Exposure to cloud platforms like AWS, Azure, or Google Cloud.
- Understanding of incident management processes, SLAs, and ITIL frameworks.
- Strong analytical and troubleshooting skills coupled with effective communication abilities.
- A proactive attitude and willingness to work 24/7 shift coverage, including weekends and on-call duties.

Preferred Qualifications and Benefits
Joining Teknosys means becoming part of a fast-growing, innovation-driven company that is shaping the future of Pakistan’s digital and AI landscape. As a member of the JazzWorld group, Teknosys combines the reach and trust of a large organization with the agility of a technology company. Employees benefit from working alongside global hyperscalers and industry leaders, contributing to cutting-edge digital products and data platforms across AI, Data, IT, and Managed Services.

This role offers the opportunity to make a direct impact on growth, customer success, and leadership in a dynamic environment. Teknosys fosters a culture of operational excellence, continuous improvement, and collaboration, providing a platform for professional development and meaningful contributions to the region’s digital transformation.

Applications are invited until 20th October 2026.