IT Operations & Support Officer

HRSPL is seeking a dedicated IT Operations & Support Officer to join the team of one of its prominent clients. The ideal candidate will provide essential daily IT support, ensuring smooth operation of Windows systems, Microsoft Office applications, Outlook, printers, and PCs. This role involves troubleshooting network and internet connectivity issues, maintaining IT assets and inventory, and managing routine inspections. The candidate will also handle IT incidents and service requests efficiently, prepare and update IT standard operating procedures (SOPs), FAQs, and other documentation. Coordination with IT vendors for maintenance and repairs is a key part of the role, along with supporting IT infrastructure, system implementations, and data center projects.

Key Responsibilities

- Provide daily IT support for Windows, Microsoft Office, Outlook, printers, and PCs.
- Troubleshoot basic network and internet connectivity issues.
- Maintain IT assets, inventory, and routine inspection records.
- Handle IT incidents and service requests promptly and effectively.
- Prepare and maintain IT SOPs, FAQs, and other relevant documentation.
- Coordinate with IT vendors for maintenance and repair activities.
- Support IT infrastructure, system implementation, and data center projects as required.

Required Qualifications

- Bachelor’s degree or diploma in IT, Computer Science, or a related field.
- 2 to 5 years of practical experience in IT support is preferred.
- Strong knowledge of Windows operating systems, Microsoft Office suite, PC hardware, and basic networking concepts.
- Familiarity with TCP/IP, DHCP, DNS, LAN/WAN, and basic troubleshooting tools.
- Good command of English communication skills.
- Strong problem-solving abilities and effective follow-up skills.
- Responsible, proactive, and capable of working independently.

Preferred Qualifications

- Proficiency in Chinese language is considered an advantage.

This position offers the opportunity to work in a dynamic IT environment supporting critical infrastructure and projects. Candidates who are self-motivated, detail-oriented, and eager to contribute to a growing organization will find this role rewarding.