This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Nov 06, 2025 239 views
Job Purpose:
- Responsible for providing specialist IT Service Desk Support to carry out high-quality investigative, diagnosis, and test procedures to resolve IT incidents working to KPI's and SLA targets while keeping a high level of customer satisfaction.
- You will be providing support to our key workers in an IT service desk environment.
- To be adaptable and have a positive approach to change and change management techniques, to improve the efficiency of the department and overall company performance.
- To build and support Desktop PCs, Laptops, and Smartphones and resolve requests and incidents.
- To ensure that users are fully supported in their day-to-day use of IT and to perform installations of IT equipment.
- To support the provisioning/deployment of new equipment and users including account creation and password resets.
- To provide support for projects which will include installations, moves, and changes of devices and the software on those devices.
- To assist with stock maintenance including preparing equipment for delivery to the end user, receipting goods, storing equipment, disposing of redundant hardware, and requisitioning.
Technical skill set:
- Active Directory Administration
- Exchange Online, One Drive, SharePoint Administration
- Microsoft Office application suite (O365)
- Microsoft Windows Operating Systems (Windows 10)
- Desktop, Laptop, iOS devices, and their components
- Good working knowledge of MDM Solutions
- Good Working knowledge of Firewalls such as Sophos, Sonicwall Uplevel etc
- Remote Desktop Server
- Hyper-V and VMWare
- VOIP
Role:
- Ability to deal with various types of calls from colleagues and Clients.
- Keeping colleagues updated on the progress of their tickets.
- Managing your personal Engineer queue to ensure all your tickets are progressing.
- Escalating tickets within a good time if they need more Technical focus..
- Ability to take ownership of tickets
- Ability to work under pressure
- Working to schedules & set deadlines
- Meeting the set Service desk Objectives consistently
- Adaptive and able to learn new things quickly
Skills
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Nov 29, 2025
Posting Date:
Nov 06, 2025
IT Support 247
Information Technology · 11-50 employees - Karachi
..
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
