IT Support Associate

We are seeking a motivated IT Support Technician to provide daily technical assistance to employees by troubleshooting hardware and software issues, maintaining computer systems, and ensuring reliable network connectivity. This role involves supporting desktops, laptops, printers, and other IT equipment, as well as managing software applications and user accounts to ensure smooth business operations.

Key Responsibilities

- Install, configure, and troubleshoot desktops, laptops, printers, and other IT devices.
- Provide support for operating systems, Microsoft Office applications, email platforms, and approved business software.
- Diagnose and resolve LAN, Wi-Fi, internet, and VPN connectivity problems.
- Assist with user account management, including setup, password resets, and access permissions.
- Conduct routine maintenance tasks such as software updates and endpoint security checks.
- Maintain accurate records of IT assets, including hardware and software inventories, and document support requests.
- Log technical issues and resolutions clearly, escalating complex problems to senior IT staff when necessary.
- Support employee onboarding and offboarding processes, including allocation and retrieval of IT equipment.
- Perform routine Active Directory support tasks to manage user accounts and permissions.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- At least one year of relevant experience in IT support, help desk, or desktop support roles.
- Proficient knowledge of Windows operating systems, Microsoft Office suite, computer hardware, and basic networking concepts.
- Strong troubleshooting abilities combined with excellent communication and customer service skills.
- Ability to prioritize multiple support requests effectively while maintaining clear and detailed documentation.

This position offers an excellent opportunity to develop your technical skills in a dynamic work environment while contributing to the smooth functioning of the organization’s IT infrastructure. If you meet the qualifications and are eager to support a collaborative team, we encourage you to apply.