IT Support Engineer

Touch Pro+, Pakistan’s leading brand in Interactive Display and Smart Classroom technology, is seeking an IT Support Engineer to join its Karachi operations. The role focuses on providing technical support, installation, maintenance, and customer training for Touch Pro+ Interactive Displays, Kiosks, Video Conferencing Systems, OPS PCs, and related AV/IT equipment. This position requires hands-on involvement at client sites, ensuring smooth operation and user proficiency with the company’s advanced educational technology solutions.

Key Responsibilities
- Install and configure Touch Pro+ Interactive Panels, OPS PCs, Kiosks, and AV systems at various client locations.
- Deliver both on-site and remote technical support to schools, universities, offices, and corporate clients.
- Troubleshoot issues related to hardware, software, networking, NFC, screen-sharing systems, and features across Android and Windows platforms.
- Conduct customer training sessions covering Touch Pro+ features, digital whiteboarding, Google tools, and smart classroom workflows.
- Maintain detailed installation logs, service reports, and records of client equipment.
- Perform preventive maintenance and health checks on deployed units to ensure optimal performance.
- Collaborate with R&D and technical teams for issue escalation and firmware updates.
- Support demo sessions, exhibitions, and activities at the Touch Pro+ Experience Center in Karachi.

Required Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, Electronics, Telecom, or related fields.
- 1 to 3 years of experience in technical support or IT field engineering; fresh candidates with strong technical skills are also encouraged to apply.
- Solid understanding of Windows and Android operating systems, basic networking concepts, Wi-Fi sharing, and AV equipment.
- Experience with projectors, interactive displays, video conferencing systems (such as Logitech or Yealink), or smart classroom tools is advantageous.
- Proficient communication skills in both Urdu and English.
- Willingness and ability to travel within Karachi for on-site support assignments.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from Rs50,000 to Rs65,000.
- Comprehensive training on the Touch Pro+ ecosystem and smart learning tools.
- Performance-based bonuses and clear opportunities for career growth.
- A professional work environment offering national-level exposure.
- The chance to contribute to and grow with Pakistan’s fastest-growing EdTech brand.
- Full-time position based in Karachi with in-person work requirements.

Candidates are encouraged to consider their salary expectations and availability to join when applying. This role requires a minimum of two years of IT support experience and a commitment to delivering exceptional technical service in an educational technology setting.