IT Support Engineer

Saylani Welfare International Trust is seeking a skilled and motivated IT Support Engineer to manage and maintain the network infrastructure across its educational campuses. The successful candidate will have hands-on experience in networking, troubleshooting, and IT infrastructure management. This role requires flexibility and willingness to travel to various campuses for network deployments, maintenance, and technical support to ensure seamless connectivity and reliable IT services.

Key Responsibilities
- Install, configure, and maintain network devices such as routers, switches, firewalls, and wireless access points.
- Monitor network performance to ensure consistent connectivity and availability.
- Diagnose and resolve hardware, software, and network connectivity issues promptly.
- Configure and maintain VLANs, DHCP, DNS, routing, and switching protocols.
- Implement network security measures and enforce access control policies.
- Maintain accurate network documentation, including topology diagrams and device configurations.
- Provide IT support for computer labs, classrooms, and administrative offices.
- Coordinate network expansions, infrastructure upgrades, and new deployments.
- Deliver technical support across multiple campuses as needed.
- Travel to different cities for network installation, troubleshooting, and maintenance activities.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a relevant diploma.
- CCNA certification is mandatory.
- 1 to 2 years of relevant experience in network support and infrastructure management.
- Strong understanding of Cisco networking technologies, including routing and switching, VLANs, DHCP, DNS, and wireless networks.
- Excellent troubleshooting, analytical, and communication skills.
- Willingness to travel to different locations as required by the role.

Candidates who meet these requirements and are interested in contributing to a dynamic and impactful organization are encouraged to apply. Please ensure to specify the position title in your application.