IT Support Engineer with minimum 2 years of experience (Network Support), Wapda Town Onsite

We are seeking a skilled IT Support Engineer with a strong focus on Network Support to join our new Data Center project located in Wapda Town, Lahore. The successful candidate will play a crucial role in maintaining the network infrastructure, providing Level 1 and Level 2 support, and ensuring the continuous availability and smooth operation of data center services. This position requires hands-on involvement with hardware installations, network troubleshooting, and collaboration with remote teams to resolve escalated issues. The role is onsite with an 8-hour shift from 11 AM to 7 PM.

Key Responsibilities
- Provide L1 and L2 support for network and IT infrastructure within the data center environment.
- Monitor, troubleshoot, and resolve network issues related to LAN/WAN, TCP/IP, DNS, DHCP, and VLANs.
- Perform rack and stack operations, structured cabling (both copper and fiber), and hardware installations.
- Manage hardware break-fix activities, including RMA processing and component replacements for servers, switches, and routers.
- Conduct patching, cable management, and labeling in accordance with established standards.
- Document network diagrams, incidents, and all work performed using the ticketing system.
- Collaborate effectively with remote Network Operations Center (NOC) and engineering teams for issue escalation and resolution.
- Ensure strict compliance with data center safety, security, and operational procedures.
- Work onsite during the specified shift hours, handling both technical and physical tasks as required.

Required Qualifications
- 1 to 2 years of proven experience as an IT Support Engineer, Network Support Engineer, or Data Center Technician.
- Strong understanding of networking fundamentals, including TCP/IP, OSI Model, routing, and switching concepts.
- Hands-on experience with network hardware from vendors such as Cisco, Juniper, Arista, or similar.
- Practical knowledge of cabling systems, patch panels, QSFPs, and fiber optic technologies.
- Familiarity with ticketing tools like Jira or ServiceNow and network monitoring tools.
- Basic troubleshooting skills for Windows and Linux operating systems are advantageous.
- Fluent in English, both written and spoken, is mandatory.
- Ability to work independently, manage shift work, and perform physical tasks related to data center operations.

Preferred Qualifications and Benefits
- Relevant industry certifications such as CCNA or CompTIA Network+ are highly desirable.
- Opportunity to work on a cutting-edge data center project with exposure to advanced network infrastructure.
- Collaborative work environment with remote teams and engineering experts.
- Structured shift timings providing work-life balance.

This role offers a unique chance to develop your skills in a dynamic data center setting while contributing to critical network support functions. If you meet the qualifications and are ready to take on the challenge, we encourage you to apply.