IT Support Officer (ERP)

Associated Technologies Pvt. Ltd.

Lahore , Pakistan

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Posted 8 hours ago 3 views Report Job

We are seeking a skilled IT Support Officer specializing in Oracle ERP to provide daily technical assistance and ensure the smooth operation of the ERP system across various business functions. The ideal candidate will troubleshoot system issues, resolve user queries efficiently, and support multiple ERP modules including Procurement, Inventory, Finance, HR, and Projects. This role involves close collaboration with internal teams and external consultants to maintain and enhance ERP performance.

Key Responsibilities

- Provide day-to-day Oracle ERP support to users across multiple departments.
- Troubleshoot and resolve ERP-related issues, errors, and user queries promptly.
- Analyze reported problems and deliver timely, effective solutions.
- Assist users with ERP transactions, workflows, and system processes.
- Coordinate with ERP consultants and developers for complex issues and system enhancements.
- Identify recurring ERP problems and recommend corrective actions.
- Manage user access, roles, and perform basic ERP configurations as needed.
- Monitor ERP-related issues and maintain accurate support and ticket records.
- Prepare ERP reports and assist users with data and reporting requirements.
- Support ERP modules related to Procurement, Inventory, Finance, HR, Projects, and other business functions.
- Collaborate with internal departments to understand business needs and resolve system-related challenges.
- Assist in ERP testing, upgrades, enhancements, and implementation of new processes.
- Maintain comprehensive documentation of ERP issues, solutions, procedures, and user guides.
- Perform additional IT and ERP support tasks as assigned by management.

Required Qualifications

- Bachelor’s degree in Computer Science, IT, Software Engineering, Information Systems, or a related field.
- Relevant Oracle ERP certification is an advantage.
- 2 to 4 years of hands-on experience in Oracle ERP support.
- Strong practical experience working with ERP systems is mandatory.
- Proven ability to independently identify, troubleshoot, and resolve Oracle ERP issues.
- Good understanding of ERP workflows and business processes.
- Experience with ERP modules such as Procurement, Inventory, Finance, HR, or Projects is preferred.
- Knowledge of databases, SQL, and basic networking is beneficial.
- Strong analytical, troubleshooting, communication, and problem-solving skills.
- Proficiency in MS Excel and reporting tools.

Preferred Qualifications and Benefits

Candidates with experience in Telecom, Infrastructure, Construction, Engineering, or project-based organizations will be preferred, especially those with strong hands-on Oracle ERP support expertise. The position offers a competitive monthly salary ranging from Rs 60,000 to Rs 80,000. The work location requires in-person attendance.