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Posted Nov 07, 2019 10 views
PKR. 70,000 - 100,000/Month
Technical
- Serve as the first point of contact for users seeking technical assistance.
- Perform local and remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by users.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record issues, events and problems and their resolution in Gitlab.
- Follow-up and update inventory.
- Pass on any feedback or suggestions by users across support team.
- Identify and suggest possible improvements on procedures and technologies.
- Provide training to National & International staff on software.
- Thorough understanding of network, routing protocols, TCP/IP, DNS, and DHCP.
- Coordinates system development, installation and implementation and troubles shoot user support requests.
- Provide support of Windows and Linux based systems including installation, support and troubleshooting.
Requirements
- Tech savvy.
- Generalist.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Strong organization skills with a problem-solving attitude.
- Proficiency in English & excellent communication skills.
- Customer-oriented and cool-tempered.
- Solid knowledge of office procedures
- Attention to detail
- A reliable, hard-working, honest and enthusiastic individual with a can-do attitude.
- Strong problem-solving and reasoning ability.
- Ability to multi-task and handle a diverse workload.
- Ability to work and succeed as part of a team.
- Must be a team player and self-starter.
- Must be willing to work on Eastern Time-zone
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Department:
Information Technology
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Dec 08, 2019
Posting Date:
Nov 07, 2019
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