IT Support Officer

We are seeking a responsible and technically proficient IT Support Officer to oversee daily IT operations within our office. The ideal candidate will be adept at troubleshooting hardware, software, and network issues, maintaining IT equipment, and managing the procurement and servicing of IT assets. This role requires a hands-on approach to ensure all office technology functions smoothly and efficiently, supporting employees with their IT needs and coordinating with vendors when necessary.

Key Responsibilities

- Provide daily IT support to employees by resolving hardware, software, and network-related problems promptly.
- Install, configure, and maintain computers, laptops, printers, scanners, and other office IT equipment.
- Troubleshoot connectivity issues including internet, Wi-Fi, LAN, and email services.
- Manage and maintain an accurate inventory of all IT equipment and company assets.
- Identify and assess IT equipment and accessory needs across various departments.
- Coordinate the procurement process for computers, laptops, printers, networking devices, and related accessories.
- Obtain and compare quotations from multiple vendors to recommend cost-effective purchasing options.
- Liaise with vendors and service providers to arrange repairs, maintenance, warranty claims, and equipment replacements.
- Oversee the installation and proper configuration of new IT equipment to ensure readiness for employee use.
- Maintain detailed records of IT purchases, repair costs, quotations, invoices, and warranty information.
- Assist with user account management, software installations, system updates, antivirus protection, and data backups.
- Ensure all IT equipment is regularly maintained and fully operational.
- Collaborate with external IT vendors when internal resolution of issues is not possible.
- Perform additional IT-related tasks as assigned by management.

Required Qualifications

- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
- At least one year of relevant experience in IT support, troubleshooting, and managing office IT operations.
- Strong understanding of computer hardware, software, printers, networking, and internet troubleshooting techniques.
- Basic knowledge of IT procurement processes, vendor coordination, and equipment maintenance.
- Excellent communication, problem-solving, and organizational skills.
- Ability to maintain accurate documentation and manage multiple tasks effectively.
- Responsible, proactive, and capable of working independently with minimal supervision.

Work Location

This position requires on-site presence to effectively manage and support the office IT infrastructure.

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This role offers an excellent opportunity for an IT professional to contribute to a dynamic work environment by ensuring seamless IT operations. If you are detail-oriented, customer-focused, and enjoy problem-solving, this position will allow you to apply your skills and grow within the organization.