IT Support Specialist

Prime Global Energies Limited, a well-established exploration and production company with over 30 years of experience in Pakistan’s oil and gas sector, is seeking an IT Support Specialist to join their team in Karachi. The company is known for applying international best practices and prioritizing health, safety, environmental standards, and a people-centric culture. As a wholly owned subsidiary of Prime International Oil & Gas Company Limited and an associate of Hub Power Holdings Limited, Prime Global Energies is committed to operational excellence and corporate social responsibility, positively impacting local communities through its initiatives.

Key Responsibilities
The IT Support Specialist will provide day-to-day technical assistance to employees, addressing hardware and software issues on desktop computers and related devices. This role involves managing help desk queries, logging and resolving incident tickets promptly to reduce downtime. The specialist will install and configure systems, maintain user access and permissions, and monitor system performance to ensure smooth operations. Collaboration with other IT team members is essential to maintain documentation and contribute to ongoing improvements in IT processes and user experience. Supporting standard business applications and troubleshooting technical problems efficiently are also critical aspects of this position.

Required Qualifications
Candidates must demonstrate strong technical support and help desk skills, with proven troubleshooting abilities for both hardware and software issues. Experience working with desktop computers and peripheral devices is essential, along with a foundational understanding of IT concepts and systems. A relevant diploma or bachelor’s degree in Computer Science, Information Technology, or a related discipline is required. Effective communication skills are necessary to interact clearly with non-technical users and to document issues and resolutions accurately. Additionally, candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple support requests simultaneously.

Preferred Qualifications and Benefits
Experience in corporate or industrial environments, particularly within the energy sector or related fields, will be considered an advantage. The role offers the opportunity to work within a reputable organization that values operational excellence and corporate social responsibility, fostering a supportive and professional work environment.

This position is full-time and based on-site in Karachi, providing a dynamic and collaborative workplace for IT professionals seeking to contribute to a leading company in Pakistan’s oil and gas industry.