IT Support & System Administrator

We are seeking a Junior to Mid-Level IT Support & System Administrator with 2 to 4 years of experience to join our team in Karachi on-site. The ideal candidate will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure, and ensuring smooth daily operations of office systems. This role requires hands-on experience with both Windows and macOS environments, network management, and basic server administration. The candidate should be proactive, able to work independently, and possess strong communication skills.

Key Responsibilities

End-User IT Support: Provide day-to-day technical assistance to employees, troubleshooting issues on Windows laptops/desktops and macOS devices. Manage hardware and software problems involving printers, scanners, monitors, and peripherals. Install and configure operating systems and applications, resolve system performance and connectivity issues, and offer remote support when necessary.

Google Workspace & Email Management: Handle user account creation, modification, and deactivation within Google Workspace. Troubleshoot Gmail and support Google Drive, Calendar, and Meet. Manage password recovery, access permissions, groups, aliases, and distribution lists. Assist with onboarding and offboarding processes related to Google Workspace.

Network & Internet Administration: Maintain office LAN and Wi-Fi networks, troubleshoot internet connectivity issues, and manage routers, switches, access points, and basic firewall settings. Address IP, DNS, and DHCP problems, coordinate with ISPs during outages, monitor network performance, and keep network documentation up to date.

Server & Infrastructure Maintenance: Monitor and maintain company servers to ensure critical IT systems remain operational. Perform basic Windows and Linux server administration, manage user access, monitor backups, conduct server health checks, and liaise with external vendors for advanced infrastructure issues.

Mac & Windows Support: Provide support for Windows 10/11 and macOS systems, including laptop provisioning, software installation, OS updates and patching, hardware troubleshooting, user configuration, and data migration for new employees.

IT Asset & Vendor Management: Maintain a detailed inventory of laptops, desktops, monitors, accessories, and other IT assets. Track allocation, returns, repairs, and replacements while managing warranty information. Prepare equipment for new hires, ensure proper tagging and documentation, and independently coordinate with vendors including ISPs, hardware, and software providers.

IT Operations & Security: Ensure daily operational readiness of office IT systems, monitor critical systems and internet connectivity, maintain active antivirus and endpoint protection, apply security patches, support backup processes, assist with access control and multi-factor authentication, identify and escalate security incidents, and maintain basic IT policies and documentation.

Required Qualifications

- Bachelor’s degree in Computer Science, BSIT, BCS, or a related field.
- 2 to 4 years of experience in IT Support, System Administration, or IT Operations.
- Strong troubleshooting skills in Windows and macOS environments.
- Proficiency with laptop and desktop hardware.
- Experience with Google Workspace and Gmail administration.
- Solid understanding of LAN/Wi-Fi networks and network troubleshooting.
- Knowledge of TCP/IP, DNS, DHCP fundamentals.
- Familiarity with routers, switches, and access points.
- Basic server administration skills.
- Hands-on experience with backup solutions.
- IT asset management expertise.
- Ability to coordinate effectively with vendors.
- Good communication skills and the ability to work independently.
- Knowledge of endpoint security practices.

This position offers an opportunity to work in a dynamic environment where technical expertise and proactive problem-solving are highly valued. Candidates with a strong foundation in IT support and system administration who are eager to contribute to a growing organization are encouraged to apply.