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IT Support Team Coordinator

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Karachi, Pakistan

Posted Feb 03, 2018 809 views    Report Job

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Job Description

IT Support Team Coordinator is expected to be a well-rounded individual with strong skills in both the relationship side of account management as well as the technical side. They will develop and strengthen the relationships held to create long partnerships through pro-active and personable interactions.

One who understands the importance of delivering a high level of customer service, has excellent communication. Being a great team player is essential in this position as building relationships with customers as well as other business functions is an essential to delivering the highest level of support.

Responsibilities include 

Call Handling & Routing. Coordination with Field & Remote Engineers. Managing & Scheduling Filed Engineers. Client & Internal Resource Communications. Email and verbal Communications. Tickets Creation & escalation. Queue Management. Work Order Escalations.

The company offers:

· Meal in the House.

· Provident Fund.

· Medical Insurance.

· Bi-Yearly bonuses.

· Indoor games facilities.

· Quarterly outdoor recreational activities.

· EOBI

Skills

Microsoft Office Suite, Customer Service Management, English Fluency

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Department:
Customer Support
Job Location:
SMCH Shahrah-e-Faisal, Karachi, Pakistan
Gender:
No Preference
Age:
22 - 35 Years
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 5 Years
Apply Before:
Mar 02, 2018
Posting Date:
Feb 03, 2018
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