IT Systems Administrator (Microsoft 365 / Identity & Access)

Company: Baitussalam Welfare Trust (BWT)
Location: Karachi (Head Office)
Job Type: Full-time, On-site

Baitussalam Welfare Trust (BWT) is a well-established welfare organization operating across Pakistan with multiple branches and campuses. We are seeking a skilled IT Administrator to manage and secure our IT infrastructure. The successful candidate will oversee our cloud tenant, user accounts, licenses, domains, policies, and access controls. Additionally, they will develop and maintain onboarding and offboarding procedures and conduct regular audits to ensure compliance and security.

Key Responsibilities
- Administer the organization’s workspace/tenant, including configuration of settings, access controls, and administrative permissions.
- Manage the entire user lifecycle, including account creation, modification, suspension, and deactivation.
- Oversee directory management such as groups, distribution lists, security groups, and access groups.
- Handle license management by assigning, revoking, tracking unused licenses, managing renewals, and maintaining accurate records.
- Manage domains, DNS records, and maintain the virtual asset inventory.
- Develop, assign, and review IT policies related to security, access, devices, and authentication.
- Coordinate with vendors for support tickets, escalations, renewals, and procurement follow-ups.
- Conduct periodic audits of user access and system logs to identify inactive accounts and potential security risks.
- Create and maintain onboarding/offboarding Standard Operating Procedures (SOPs) in collaboration with HR, ensuring checklists and approval records are up to date.
- Maintain comprehensive IT documentation, audit reports, and change logs.

Required Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field, or equivalent professional experience.
- Minimum of 2 years’ experience in IT or System Administration.
- Hands-on administrative experience with Microsoft 365 / Entra ID (Azure AD) or Google Workspace.
- Strong understanding of user, group, license, and policy management within cloud platforms.
- Basic knowledge of DNS and domain management.
- Familiarity with access control principles, including the principle of least privilege.
- Excellent documentation and SOP writing skills.
- Proficient communication skills in both English and Urdu.

Compensation
The monthly salary range for this position is PKR 50,000 to PKR 80,000.

Additional Information
This role requires the candidate to work on-site at the head office located in DHA Phase 4, Karachi.

Application Questions
- How many years of IT/System Administration experience do you have?
- Have you worked with Microsoft 365 Admin Center or Entra ID (Azure AD)?
- What is your current notice period?
- What are your salary expectations (in PKR)?
- Are you able to work on-site in DHA Phase 4, Karachi?

Baitussalam Welfare Trust is committed to maintaining a secure and efficient IT environment to support its welfare initiatives. If you meet the above criteria and are ready to contribute to a meaningful cause, we encourage you to apply.