IT Technical Support & Customer Service Executive

We are a Malaysia-based IT hardware and e-commerce company specializing in laptops, computers, and related IT products. We are currently looking for a Technical Customer Support Executive to join our remote team. This role involves managing online customer inquiries, providing product guidance, performing basic technical troubleshooting, and supporting both pre-sales and after-sales activities. The ideal candidate will be comfortable working across multiple e-commerce platforms and possess strong communication and problem-solving skills.

Key Responsibilities
- Manage customer inquiries through online marketplaces and chat platforms efficiently.
- Offer pre-sales advice regarding laptops, specifications, and recommend suitable models based on customer needs.
- Provide remote assistance with basic hardware and software troubleshooting to resolve common technical issues.
- Handle after-sales support including warranty claims and technical questions.
- Monitor stock availability and suggest alternative products when necessary to meet customer requirements.
- Support customer interactions on Shopee and other e-commerce platforms, ensuring a smooth buying experience.
- Maintain accurate follow-up records and escalate complex or unresolved cases to higher-level support when needed.

Required Qualifications
- Prior experience in IT support, technical customer service, laptop/computer sales, or IT retail is preferred.
- Solid understanding of laptops and basic computer troubleshooting techniques.
- Strong written communication skills to effectively engage with customers online.
- Ability to manage multiple customer conversations simultaneously without compromising quality.
- Good problem-solving abilities and keen attention to detail to ensure customer satisfaction.

Preferred Qualifications and Benefits
- At least one year of experience in IT support or technical roles is advantageous.
- Flexible working arrangements available, with options for full-time or part-time employment to suit different schedules.
- Competitive hourly pay ranging from Rs30,000.00 to Rs70,000.00.
- The role is based in person but supports remote team collaboration, offering a dynamic work environment.

This position provides an excellent opportunity to join a growing IT and e-commerce company, contributing valuable technical support and customer service expertise. Candidates who thrive in a fast-paced, customer-focused setting will find this role rewarding and engaging.