IT Technical Support Officer

We are seeking a skilled IT Technical Support Officer to join our team and contribute to the smooth operation of our IT infrastructure. The successful candidate will be responsible for maintaining system stability, security, and efficiency while delivering exceptional technical support to end users. This role demands a proactive professional capable of managing multiple tasks in a fast-paced environment, ensuring uninterrupted IT services across the organization.

Key Responsibilities
Deliver prompt and effective technical support for desktops, laptops, printers, peripherals, and network-related issues. Install, configure, maintain, and troubleshoot Microsoft Windows operating systems and enterprise applications. Administer Active Directory, including managing user accounts, group policies, permissions, and access control. Configure and maintain network devices such as switches, routers, and wireless access points. Manage VPN services, remote access solutions, and user connectivity requirements. Monitor system, server, and network performance to guarantee availability, reliability, and security. Administer Microsoft 365 services including Outlook, Teams, OneDrive, and user accounts. Perform hardware and software troubleshooting, maintenance, and upgrades. Maintain IT asset inventory, technical documentation, and support records. Manage support requests through the IT ticketing system, ensuring timely resolution. Assist in implementing IT security policies, endpoint protection, patch management, and backup procedures. Provide user training and guidance on IT systems, applications, and cybersecurity best practices.

Required Qualifications
Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field. A minimum of 2 to 4 years of experience in IT Support, Helpdesk, or Infrastructure Support roles. Strong knowledge of Microsoft Windows environments and Active Directory administration. Hands-on experience with switches, routers, and network troubleshooting. Experience managing VPN technologies and remote access solutions. Good understanding of TCP/IP, DNS, DHCP, LAN/WAN, and general network fundamentals. Excellent troubleshooting, analytical, and communication skills. Ability to work independently and prioritize multiple tasks effectively in a dynamic environment.

Preferred Qualifications and Benefits
Experience with firewall administration and network security. Familiarity with backup and disaster recovery solutions. Knowledge of virtualization technologies such as Hyper-V or VMware. Experience with Microsoft 365 administration. Industry certifications such as CompTIA A+, Network+, Microsoft Certifications, or equivalent are advantageous. This is a full-time, on-site position offering a monthly salary range of Rs35,000 to Rs70,000. Candidates will be evaluated on their practical experience with Microsoft Active Directory, network device configuration and troubleshooting (including switches, routers, TCP/IP, DNS, DHCP), and VPN connection management for remote users.

Education: Bachelor’s degree preferred
Experience: Minimum 2 years in IT Support required
Work Location: On-site