IT Trainee Engineer

INTECH Automation Intelligence is seeking a motivated IT Trainee Engineer to join its IT & Systems team in Lahore, Pakistan. This entry-level role offers a unique opportunity for fresh graduates to gain hands-on experience in Microsoft technologies, Fortinet networking, and Azure cloud services. The successful candidate will play a key role in supporting the company’s IT operations, ensuring secure, reliable, and efficient service delivery across systems administration, network operations, and cloud infrastructure. This position is ideal for individuals eager to develop practical skills within a forward-thinking technology environment that supports business goals and operational excellence.

Key Responsibilities
- Provide first-level technical support for hardware, software, operating systems, printers, and user issues on Windows and Mac endpoints. Manage incident logging, prioritization, resolution, and escalation through the IT ticketing system in line with service-level agreements (SLAs).
- Assist with employee onboarding, role changes, and offboarding by handling account creation, access provisioning, multi-factor authentication (MFA) enrollment, access removal, and equipment recovery. Maintain accurate IT asset inventory records including assignment, location, and status.
- Support administration of Windows Server, Active Directory, Group Policy, DNS, and DHCP. Assist with Microsoft 365 services such as Exchange Online, Teams, SharePoint, and OneDrive, including user, group, and license management via Microsoft Entra ID.
- Participate in patch deployment, endpoint detection and response (EDR), antivirus health checks, Zabbix monitoring, and verification of Veeam and Azure Backup jobs.
- Troubleshoot LAN, Wi-Fi, switching, VPN, and internet connectivity issues. Support network monitoring and performance checks across Cisco switching, Ruckus wireless, and Fortinet firewall environments, escalating issues as needed.
- Assist with Microsoft Azure monitoring and administration, including virtual machines, storage, resource health, and cost reporting. Support identity and access management configurations such as MFA and Conditional Access under supervision.
- Help verify cloud backups, review security configurations, and implement Microsoft Secure Score recommendations while adhering to IT security policies, access controls, and data protection requirements.
- Maintain accurate documentation of incidents, changes, procedures, and IT assets. Work towards technical learning milestones and certification goals while collaborating with the IT team to enhance service quality and operational efficiency.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Computer Engineering, or a related field.
- Fresh graduate or up to 1 year of experience in IT support, systems administration, networking, or related areas. Practical exposure through academic projects, internships, or personal labs is advantageous.
- Basic understanding of Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), Microsoft 365, virtualization, and cloud computing concepts.
- Strong analytical and troubleshooting skills, effective communication, accurate documentation, and a customer-service mindset.
- Demonstrated eagerness to learn, teamwork, accountability, attention to detail, and discipline in following IT and security procedures.

Preferred Qualifications and Benefits
- Exposure to Microsoft technologies, Fortinet networking, and Azure cloud services is highly valued.
- Competitive salary package recognizing your skills and contributions.
- Opportunities for global exposure by working on international projects and collaborating with global teams.
- Health insurance coverage including outpatient (OPD) for employees and their parents, and inpatient (IPD) for employees and dependents.
- In-house lunch provided during work hours.
- Access to training programs, workshops, and certifications to support continuous professional development.
- Paid time off including annual leave and holidays to promote work-life balance.
- Inclusive and diverse work environment fostering collaboration and innovation.

At INTECH Automation Intelligence, you will join a globally recognized leader in industrial automation and digitalization technology with nearly 30 years of experience partnering with major oil and gas companies. The 12-month training program is designed to build your technical foundation through structured learning, hands-on assignments, and performance reviews, preparing you for a successful career in IT support, systems administration, networking, or cloud engineering. INTECH is an equal opportunity employer committed to an inclusive hiring process that encourages qualified individuals with disabilities to apply.