This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Nov 02, 2022 181 views
PKR. 30,000 - 50,000/Month
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Dec 03, 2022
Posting Date:
Nov 02, 2022
Work Environment
Supervisor’s gender:
Female
Percentage of female coworkers:
50-59%
ITech Global SMC-Private Limited
Call Center · 1-10 employees - Lahore
47 Firdous Market Road, Block C3 Gulberg III, Lahore.
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