Sales & Customer Services Officer

Izhar Monnoo Developers Pvt Ltd

Lahore , Pakistan

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Posted 42 minutes ago Report Job

Izhar Monnoo Developers Pvt Ltd is seeking a motivated Sales & Customer Services Officer to join the team. This role focuses on building and maintaining strong relationships with customers by understanding their needs and delivering exceptional service. The ideal candidate has excellent communication and negotiation skills, proficiency in customer relationship management, and the ability to work effectively with CRM software and Microsoft Office tools. With a required experience of Three years, this position does not involve team management but emphasizes collaboration with various departments to enhance customer satisfaction and support sales objectives. As a Sales & Customer Services Officer, you play a pivotal role in representing the company to clients, addressing inquiries, resolving concerns, and ensuring a positive customer experience. Your ability to manage customer interactions professionally and effectively contributes directly to achieving sales targets and fostering long-term loyalty. The role demands staying updated on product knowledge, handling customer data responsibly, and continuously improving communication techniques to align with business goals. Your efforts will support the company’s reputation as a customer-centric organization while driving business growth.

Responsibilities

Build and maintain strong relationships with customers by understanding their needs and providing tailored solutions.
Manage customer inquiries and resolve complaints promptly and professionally to ensure customer satisfaction.
Use CRM software to document customer interactions, track sales activities, and update customer information accurately.
Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
Prepare and deliver sales presentations or proposals to potential clients as needed.
Use Microsoft Office applications to prepare reports, track sales performance, and create presentations.
Monitor customer feedback and work with internal teams to implement improvements to customer service processes.
Maintain confidentiality and security of customer data in accordance with company guidelines and legal requirements.