Manager Operations

J Telemarketing Unverified

Multiple Cities, Pakistan

Posted Feb 09, 2018 499 views

PKR. 45,000 - 60,000/Month

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Job Description

  • Responsible for training call center agents to make sure that service delivery on their part is always up to speed
  • Responsible for allocating work-time to call center agents according to the workload (frequency of calls)
  • Oversee the recruitment of required and qualified personnel to fill job openings for call center agents
  • Maintain and enhance call center operations by supervising system performance(s), identifying and providing solution(s) to problems
  • Prepare call center performance reports
  • Manage call center equipment by ensuring repairs and replacements as at when due
  • Determine call center operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment

1-3 years experience in a similar role with at least one year working as a customer agent

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years (Only call center experience will be preferred)
Apply Before:
Mar 09, 2018
Posting Date:
Feb 09, 2018
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J Telemarketing

Call Center · 601-1000 employees - Islamabad, Rawalpindi

We know people want to work for a company that cares and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to socie ...Read More

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