Please turn on your javascript Manager Operations Job, Islamabad, Rawalpindi, J Telemarketing - ROZEE.PK

Manager Operations

J Telemarketing Unverified

Multiple Cities, Pakistan

Posted Feb 09, 2018 406 views    Report Job

PKR. 45,000 - 60,000/Month

Apply For This Job


Job Description

  • Responsible for training call center agents to make sure that service delivery on their part is always up to speed
  • Responsible for allocating work-time to call center agents according to the workload (frequency of calls)
  • Oversee the recruitment of required and qualified personnel to fill job openings for call center agents
  • Maintain and enhance call center operations by supervising system performance(s), identifying and providing solution(s) to problems
  • Prepare call center performance reports
  • Manage call center equipment by ensuring repairs and replacements as at when due
  • Determine call center operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment

1-3 years experience in a similar role with at least one year working as a customer agent


Good Communication And Interpersonal Skills, Ability to Work as Part of a Team, Good leadership traits, Excellent organizational and analytical abilities, Good customer service skills

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years (Only call center experience will be preferred)
Apply Before:
Mar 09, 2018
Posting Date:
Feb 09, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

J Telemarketing

Call Center · 601-1000 employees - Islamabad, Rawalpindi

We know people want to work for a company that cares and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to socie ...Read More

Similar Job Titles

Manager Operations

Protégé Global, Karachi, Pakistan
Posted Feb 08, 2018

Operations Manager

3SC World, Rawalpindi, Pakistan
Posted Feb 17, 2018

Operations Manager

Believers Life Skills Trust, Multiple Cities, Pakistan
Posted Feb 06, 2018

Manager Operations

Protégé Global, Karachi, Pakistan
Posted Jan 25, 2018
View All
I found a job on Rozee!
Rozee Career Talks