Training Manager Call Center

J Telemarketing Unverified

Multiple Cities, Pakistan

Posted Nov 17, 2020 182 views Report Job

PKR. 80,000 - 100,000/Month

Apply For This Job


Job Description

Summary  Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing new training in alignment with call center customer service philosophy and business needs 


  • Partners with department leaders to identify training needs for new hires and existing employees
  • Must be prompt and dependable
  • Must be an effective communicator (written and verbal)
  • Must be well organized and display effective time management techniques and have the ability to handle multiple competing deadlines
  • Partners with management team to keep appropriate personnel appraised on ever changing policies and procedures to ensure a consistent customer experience.
  • Conducts new hire classes on a regular basis, including the preparation of all training materials and facilities associated with each class.
  • Conducts recurrent training classes, meetings, and seminars during times of policy, procedure, and or protocol updates.
  • Modifies teaching style to accommodate the many different learning techniques that may present in new hires and current employees. (i.e. Role Playing exercises, Simulations, Team Exercises, Group Discussion, Videos, and or Lectures).
  • Working with internal Quality Assurance teams to conduct informal/formal training needs assessments, identify training gaps, and drive improvements to training curriculum and or delivery.
  • Creating, implementing, and maintaining training materials required for the development of product knowledge, process awareness, system expertise, and call handling skills.
  • Identifies and implements new practices and processes that are “best in field".
  • Ensures 100percent adherence to all company policies and procedures.
  • Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information.
  • Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
  • Understands and embraces the business and call center operations strategic direction.
  • Performs other duties as assigned.


2 or more years of training experience in call center

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 18, 2020
Posting Date:
Nov 17, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

J Telemarketing

Call Center · 601-1000 employees - Islamabad, Rawalpindi

We know people want to work for a company that cares and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to socie ...Read More

Similar Job Titles

Call Center Trainer

Amigos Outreach, Rawalpindi, Pakistan
Posted Nov 05, 2020

Call Center Trainer

Amigos Outreach, Multiple Cities, Pakistan
Posted Nov 05, 2020