As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development.
Our team & you
We, as a team, are involved with commercial, technical, finance, GR and other stakeholders to deliver value to our internal and external customers. As Service Delivery Team under the umbrella of Service Management Team, we ensure that we provide accurate and timely information.
What the first 30-60-90 days in the job will look like?
-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz’s values, business, and products
Meet relevant stakeholders e.g. technical, pricing, segments, data scientists, GR, FP&A, etc.
Develop understanding of Jazz EDW
Develop understanding of the Service Delivery Team and its existing agreement’s & processes
Lead the Service Delivery Team
-Within 60 days, you will:
Take initiatives, build understanding and design new processes
Make improvements in existing Service Delivery processes
Ensure & facilitate Business users by handling JazzIT ticketing system
Mapping of business rules to cater agile reporting requirements
Implementation of business rules check points to ensure information integrity
Implementation of various health checks for monitoring of data trends
-Within 90 days to onwards you will:
Will be able to develop commission’s bases on the provided business rule
Ensuring timely development & delivery of Projects with maximum throughput
Ensuring the posting and provisioning process timely executions to support the business
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who has relevant experience in Service Delivery management with Technical back group and hands on expertise on Teradata EDW. Someone who is not afraid to take new challenges and can take lead of new initiatives. Someone who knows and can handle ever growing needs to Business users and also has a proven track record of delivering best quality products to users.
A bit about us:
Service Delivery team is part of the Data Analytics Department. The team is solely responsible to BI Service Delivery at Jazz.
The structure of the team you will join is:
· A 26 members team (including the department head) with 03 sub teams
· You will be part of a 03 members sub-team reporting to a manager
The two (02) main priorities of the team as a whole are:
· Manage the JAZZ IT ticketing system and ensure timely deliverables
· Delivery of Commission as per the SOP with accuracy
With which other stakeholders the successful candidate will work with functional/regional/ within the team. What would be the result of those interactions if we assume 100% collaboration?
Ability to manage all stakeholder’s expectations and ensure timely deliverables specially for GR and Sales
Ability to coordinate with regional teams to support them in their Analysis/reporting needs
The two (02) specific tasks that team was working on in the last 6 months with results.
Established the Service Delivery Team and ensure timely deliverables as per Business Users requirements
Automate manual processes to improve efficiency
The three (03) must have past experiences the best candidate should have.
Data warehouse (Teradata EDW preferably)
Reporting & Analysis
The two (02) must have technologies the candidate should have.T
TeraData SQL / BI – MicroStrategy
Essential skills must have:
Analytical & Presentation Skills
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest b ...
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest b ...Read More