Receptionist & Telephone Operator

J.B.Saeed Home & Hardware is seeking a confident, well-spoken, and organized Receptionist & Telephone Operator with up to five years of experience in a similar field. The successful candidate plays a crucial role as the first point of contact for the company, managing front desk activities and professionally handling incoming telephone communications. This position requires strong interpersonal skills, excellent communication, and the ability to multitask efficiently in a dynamic environment. The Receptionist & Telephone Operator is responsible for maintaining a welcoming reception area, greeting visitors, and ensuring proper routing of calls and inquiries. The role demands attention to detail, the capability to manage multiple phone lines, and excellent organizational skills to support daily office functions. This position does not include managing a team but requires independent work and collaboration with various departments to facilitate smooth operations.
Responsibilities

Greet and welcome visitors to J.B.Saeed Home & Hardware in a polite and professional manner.
Manage all incoming telephone calls using a multi-line phone system, directing calls to appropriate personnel or departments promptly.
Provide accurate and relevant information to callers and visitors regarding company services and procedures.
Maintain the reception area in a clean, organized, and professional state at all times.
Handle incoming and outgoing mail, packages, and deliveries efficiently.
Schedule and coordinate appointments or meetings as needed, managing calendars and reminders.
Maintain records of calls, messages, and visitor logs with confidentiality and attention to detail.
Coordinate with other administrative staff to support office operations and streamline communication flows.
Respond to queries and requests promptly, escalating any issues appropriately to ensure customer satisfaction.
Assist with basic administrative duties such as data entry, filing, and document management as necessary.
Demonstrate professionalism in communication both in person and over the phone, ensuring a positive experience for clients and visitors.
Adhere to company policies and procedures, maintaining a high level of discretion when handling sensitive information.
Continuously improve reception and telephone handling skills by staying informed about workplace updates and customer service techniques.