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Job Description

  • Bachelor's Degree in Information Systems, Computer Engineering or
  • equivalent technical Degree
  • 1-2 years of Experience in relevant field
  • Provide initial assessment of urgency and business impact on all support helpline calls and emails
  • Install and configure computer hardware operating systems and applications
  • Planning future improvements, suggesting IT solutions to business problems
  • Providing technical support across the company (this may be in person or over the phone)
  • Perform comprehensive root cause analysis and advise how to avoid such incidents in the future
  • Record incident resolution in system and communicate to all stakeholders
  • Research, diagnose, troubleshoot and identify solutions to resolve issues
  • Theoretical understanding of Client / Server Operating Systems, Networking and IP Telephony
  • Excellent written and verbal communication skills
  • Flexible approach to work and problem solving
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Excellent and Demonstrable MS Excel, MS Word and Power point Skills.
  • Excellent telephone mannerisms
  • The ability to explain complex technical issues to non-technical staff
  • The ability to work proactively with little direct supervision
  • A commitment to continual professional development
  • A Team player in shifting 24/7 environment

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Cantt, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Apr 05, 2021
Posting Date:
Mar 04, 2021
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Jet Green

Travel/Tourism/Transportation · 1-10 employees - Lahore

Jet Green is a domestic transport provider offering services to 13 cities across Pakistan.