Apply For This Job

Close

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to up sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Model Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Apr 23, 2021
Posting Date:
Apr 15, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Al Shifa Healing Trust

N.G.O./Social Services · 1-10 employees - Lahore

Al Shifa Healing Trust

Similar Job Titles

Call Centre Agent - Inbound

Miles Communication, Lahore, Pakistan
Posted Sep 21, 2021

Call Centre Executive - International

HAS COMMUNICATION, Karachi, Pakistan
Posted Sep 14, 2021

Call Centre Agent

I Planet BPO, Karachi, Pakistan
Posted Sep 03, 2021

Telesales / Call Centre Agent

AINIT Consultancy Services, Karachi, Pakistan
Posted Sep 13, 2021
View All