Collection and Recovery Officer

Fulcrum Pvt

جون ۰۴, ۲۰۲۵ شائع ہوئی 124 نے دیکھا Report Job

PKR. 45,000 - 45,000/Month

Job Summary
We are seeking a diligent and proactive Collections Officer to join our team. The ideal candidate will be responsible for managing overdue accounts by following up with customers through various communication channels, negotiating payment plans, and ensuring timely recovery of outstanding payments. This role requires strong interpersonal skills, attention to detail, and the ability to work both independently and collaboratively. The Collections Officer will also be required to conduct field visits to clients and coordinate with internal departments to resolve any disputes related to payments, all while adhering to company policies and legal regulations.

Key Responsibilities
- Proactively follow up with customers regarding outstanding payments through phone calls, emails, and in-person visits to ensure timely collection.
- Negotiate payment plans and settlements in line with company policies to facilitate recovery while maintaining positive customer relationships.
- Maintain accurate and up-to-date records of all collection activities, payment statuses, and customer interactions to support transparency and reporting.
- Conduct client visits as necessary to recover overdue amounts and strengthen communication channels with customers.
- Address and resolve customer queries related to payments, providing clear and accurate information to enhance customer satisfaction.
- Collaborate closely with internal teams such as sales, finance, and legal to resolve disputes and discrepancies associated with outstanding payments.
- Ensure all collection processes comply with company guidelines and relevant legal regulations to mitigate risks.
- Prepare and submit detailed collection reports on a daily, weekly, and monthly basis to track progress and inform management decisions.

Required Qualifications
- Demonstrated strong negotiation and communication skills, with the ability to engage customers effectively and resolve payment issues.
- Proven ability to work independently, manage multiple accounts simultaneously, and prioritize tasks efficiently.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, for documentation and reporting purposes.
- Willingness and ability to travel for client visits and fieldwork as required by the role.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in collections or accounts receivable management will be highly regarded. The role offers an opportunity to develop negotiation and customer relationship skills within a dynamic work environment. Travel expenses and other benefits will be provided in accordance with company policies.

This position is ideal for a motivated individual who thrives in a results-driven environment and is committed to maintaining professional standards in all interactions. If you are organized, communicative, and ready to take ownership of the collections process, we encourage you to apply.