Recovery Officer

Job Summary
We are seeking a diligent and detail-oriented Collections Specialist to join our team. The ideal candidate will be responsible for managing outstanding client payments, maintaining accurate financial records, and ensuring timely resolution of payment discrepancies. This role requires strong communication skills, the ability to negotiate effectively, and close collaboration with finance and operations teams to support accurate invoicing and account reconciliation.

Key Responsibilities
- Monitor and follow up on overdue payments from clients to ensure timely recovery of outstanding amounts.
- Maintain precise and up-to-date records of all transactions, regularly updating account statuses and the company database.
- Address and resolve customer inquiries and complaints related to payments and account balances.
- Negotiate payment deadlines and structured payment plans with clients to facilitate collections.
- Adhere to legal requirements and procedures when pursuing unavoidable legal action for debt recovery.
- Verify and reconcile customer payments against issued invoices to ensure accuracy.
- Collaborate closely with finance and operations teams to guarantee the accurate and timely generation of client invoices.
- Investigate and resolve any discrepancies between payments received and outstanding invoices, ensuring clarity and accuracy.
- Follow up with clients to obtain clarification on partial payments or mismatches in payment amounts.
- Ensure all reconciled transactions are supported by complete and appropriate documentation to maintain audit readiness.

Required Qualifications
- Excellent verbal and written communication skills, enabling clear and professional interaction with clients and internal teams.
- Proven ability to work under pressure, meet targets, and adhere to tight deadlines consistently.
- Strong time-management skills to prioritize tasks effectively and manage multiple accounts simultaneously.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in collections, finance, or account management will find this role well-suited to their skills. This position offers the opportunity to develop expertise in client account reconciliation and debt recovery within a collaborative and supportive environment.

If you are a proactive professional with a keen eye for detail and a commitment to maintaining financial accuracy, we encourage you to apply for this role and contribute to our company’s financial health and client satisfaction.