Business Development Representative

Job Summary
We are seeking a motivated and detail-oriented Business Development Support Associate to join our IT managed services team. This role focuses on supporting the identification and pursuit of new business opportunities within helpdesk, cybersecurity, and networking solutions. The ideal candidate will assist in executing business development strategies, generating leads, and nurturing client relationships under guidance. This position offers a valuable opportunity to grow your skills in sales, client engagement, and market research within a dynamic, performance-driven environment.

Key Responsibilities
- Support the identification of new business opportunities in IT managed services, including helpdesk, cybersecurity, and networking.
- Assist in implementing business development strategies aimed at lead generation and expanding the client base.
- Conduct basic market research to monitor industry trends and competitor activities, providing insights to senior team members.
- Generate leads through cold calling, LinkedIn outreach, email campaigns, and leveraging referrals.
- Build and maintain positive relationships with prospective clients, working closely with senior staff for guidance.
- Participate in introductory sales calls and presentations, contributing to the creation of tailored proposals that address client needs.
- Assist in managing the sales cycle from initial contact through to proposal submission, ensuring smooth progression.
- Support negotiation of contract terms under supervision to help close deals effectively.
- Engage in client satisfaction initiatives to foster long-term relationships and ensure ongoing value delivery.
- Gather and analyze market data to better understand customer pain points and requirements.
- Collaborate with internal teams—including technical, marketing, and support—to gain a thorough understanding of service offerings and align messaging accordingly.
- Participate in client meetings to ensure a clear understanding of requirements and effective delivery of solutions.
- Maintain accurate and up-to-date records of leads, communications, and proposals using CRM tools.
- Provide regular progress updates and report challenges to senior management.
- Assist in preparing basic reports on sales activities and market engagement efforts.

Required Qualifications
- Basic understanding of IT managed services, particularly helpdesk, cybersecurity, and networking solutions.
- Strong verbal and written communication skills, with an emphasis on effective interaction with U.S.-based clients.
- Genuine interest in IT managed services and eagerness to deepen technical knowledge.
- Confident and proactive attitude, with a willingness to learn sales techniques and client management skills.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Team-oriented mindset with a commitment to personal and professional growth.
- Familiarity with CRM platforms such as HubSpot, Sales Navigator, or Salesforce is advantageous but not mandatory.
- Ability to thrive in a performance-driven environment and adapt to evolving business needs.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience or familiarity with CRM tools and IT sales processes will find this role particularly rewarding. This position offers the chance to develop a career in IT managed services sales with mentorship from experienced professionals and exposure to a collaborative, growth-focused workplace culture.

If you are eager to contribute to a growing IT services company and develop your business development skills in a supportive environment, we encourage you to apply.