Customer Relationship Officer

Tracking World

جون ۰۵, ۲۰۲۵ شائع ہوئی 151 نے دیکھا Report Job

PKR. 45,000 - 45,000/Month

Job Summary
We are seeking a dedicated Customer Service Representative to join our team and foster strong, lasting relationships with our clients. The ideal candidate will be responsible for managing customer inquiries across multiple channels, ensuring high levels of satisfaction, and collaborating with internal teams to resolve issues efficiently. This role requires excellent communication skills, a customer-focused mindset, and the ability to maintain accurate records while contributing to continuous service improvement.

Key Responsibilities
- Build and nurture strong relationships with customers to enhance loyalty and satisfaction.
- Manage customer inquiries promptly and professionally through phone, email, and face-to-face interactions.
- Provide timely, accurate information to customers to address their needs and concerns effectively.
- Collaborate closely with technical and support teams to troubleshoot and resolve client issues in a timely manner.
- Conduct follow-ups with existing customers to ensure ongoing satisfaction and identify opportunities to upsell additional services when appropriate.
- Maintain detailed and accurate records of all customer interactions within the company’s CRM system to ensure data integrity and accessibility.
- Gather and document customer feedback to support service improvement initiatives and enhance overall customer experience.
- Demonstrate strong communication and interpersonal skills to engage with customers and internal teams effectively.
- Apply problem-solving skills and organizational abilities to manage multiple tasks and resolve challenges efficiently.
- Utilize Microsoft Office applications and customer management software (CRM) proficiently to support daily operations and reporting.

Required Qualifications
- Proven experience in customer service or a related role, with a track record of building positive customer relationships.
- Excellent verbal and written communication skills, with the ability to interact professionally across various channels.
- Strong interpersonal skills to work collaboratively with customers and cross-functional teams.
- Demonstrated problem-solving capabilities and organizational skills to manage inquiries and resolve issues effectively.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with CRM systems for managing customer data and interactions.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in technical support coordination or upselling services will be highly valued. This role offers the opportunity to contribute meaningfully to customer satisfaction and service improvement initiatives within a dynamic team environment.

If you are passionate about delivering exceptional customer service and thrive in a collaborative setting, we encourage you to apply and become a key part of our customer success efforts.