Customer Care Executive

ASK Development

جون ۰۵, ۲۰۲۵ شائع ہوئی 63 نے دیکھا Report Job

PKR. 45,000 - 45,000/Month

Job Summary
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer interactions via phone and online platforms, providing timely assistance related to our services. This role requires effective communication skills in both English and Urdu, with a neutral dialect, and the ability to coordinate with internal teams to ensure prompt resolution of network issues. The position demands attention to detail, strong organizational skills, and a proactive approach to handling customer concerns and operational follow-ups.

Key Responsibilities
- Handle and respond to incoming customer calls professionally, addressing inquiries and concerns related to our services.
- Provide online support to customers, assisting them with service-related questions and troubleshooting guidance.
- Monitor and follow up with the Operations team on fault rectifications that exceed 48 hours to ensure timely resolution and customer satisfaction.
- Create and close Network Trouble Tickets accurately, maintaining a clear record of all reported issues and their statuses.
- Maintain comprehensive records of faults and service disruptions for assigned regions, ensuring data accuracy and availability for reporting purposes.
- Execute special tasks and assignments as directed during duty hours, demonstrating flexibility and a willingness to support team objectives beyond routine responsibilities.

Required Qualifications
- Fluency in both English and Urdu languages is essential, with a neutral dialect to facilitate clear and effective communication with a diverse customer base.
- Strong verbal and written communication skills to handle customer interactions and internal coordination efficiently.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail and accuracy in record-keeping.
- Basic understanding of network operations and troubleshooting processes is preferred to effectively create and manage trouble tickets.
- Proactive attitude towards following up on unresolved issues and collaborating with cross-functional teams to ensure customer satisfaction.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in customer support or network operations will have an advantage. The role offers an opportunity to develop skills in customer service, technical support, and operational coordination within a dynamic work environment.

If you are a communicative, detail-oriented professional fluent in English and Urdu, and eager to contribute to a customer-focused team, we encourage you to apply. This position is ideal for individuals who thrive in a fast-paced setting and are committed to delivering exceptional service.