Customer Support Representative

Job Summary
Ninety Nine Technologies is a progressive technology solutions provider dedicated to empowering small and medium-sized businesses, as well as enterprises, through innovative digital strategies. Our expertise lies in medical billing and Revenue Cycle Management for healthcare providers, alongside comprehensive Amazon full-service solutions, back office support, lead generation, and outsourced sales services. We serve a wide range of industries including healthcare, recycling, manufacturing, and e-commerce. By leveraging AI, machine learning, and advanced optimization techniques, Ninety Nine Technologies delivers customized digital transformation solutions that enhance growth and operational efficiency.

We are currently seeking a motivated and skilled Customer Support Representative to join our team. This role is pivotal in maintaining strong customer relationships by providing timely and effective support across multiple communication channels. The ideal candidate will have experience with e-commerce platforms and a passion for delivering exceptional service in a fast-paced environment.

Key Responsibilities
- Act as the primary point of contact for customers, managing inquiries via phone, email, and chat with prompt and accurate responses.
- Ensure high levels of customer satisfaction by addressing concerns and resolving issues efficiently.
- Maintain professional, clear, and courteous communication with customers at all times.
- Troubleshoot and resolve issues related to e-commerce platforms such as TikTok, Amazon, and Walmart.
- Implement and support customer retention strategies to build long-term relationships.
- Deliver consistent, high-quality customer service within a dynamic and fast-moving work environment.
- Collaborate closely with internal teams to meet and exceed customer needs and expectations.
- Work according to Central Standard Time (CST) hours, specifically from 6 PM to 3 AM Pakistan Standard Time (PKT).

Required Qualifications
- Excellent command of English, both spoken and written, with strong communication skills.
- 1 to 3 years of relevant experience in customer support, preferably within e-commerce platforms.
- Strong phone etiquette and interpersonal skills to engage effectively with customers.
- Ability to multitask, organize, and prioritize workload efficiently in a high-demand setting.

Additional Information
This is a full-time, on-site position based at our office in Bahria Town, Phase 4, near GT Road gate. Candidates must be able to work the specified CST hours and commute to the office without difficulty. The application deadline for this role is June 20, 2025.

If you are a dedicated professional with a passion for e-commerce customer support and a commitment to delivering outstanding service, Ninety Nine Technologies offers a dynamic and innovative work environment. Join us to contribute to cutting-edge solutions and help drive customer success across diverse industries.