Customer Service Officer

Job Summary
Go Dialo Services is looking for a motivated Customer Service Officer to join our vibrant and inclusive team. This role is perfect for individuals eager to start their careers and who have strong communication skills. The successful candidate will engage with potential customers over the phone, effectively presenting and demonstrating our diverse range of services and products. This position offers a supportive environment where you can develop professionally while contributing to the company’s growth.

Key Responsibilities
As a Customer Service Officer, you will be responsible for generating leads that support business expansion. You will manage and execute Direct Marketing Efforts (DME) campaigns, ensuring they are carried out efficiently and effectively. Prompt and professional responses to client inquiries are essential to maintain high customer satisfaction. Additionally, you will be tasked with maintaining accurate and organized data records to support operational needs. Collaboration with team members is crucial to achieving shared goals and driving overall success.

Required Qualifications
Candidates must be between 18 and 25 years of age. Proficiency in English, both spoken and written, is mandatory to communicate effectively with customers. We welcome applications from both fresh graduates and individuals with prior experience, as we value enthusiasm and a willingness to learn alongside relevant skills.

Preferred Qualifications and Benefits
Experience working with DME campaigns is advantageous but not mandatory. Notably, this role does not include sales targets, allowing you to focus on delivering quality customer service without pressure. The compensation package includes an attractive sales commission structure, attendance allowance, and monthly performance bonuses, rewarding your dedication and achievements. There are clear pathways for career advancement within the company, supporting your professional growth over time. Additional perks include participation in annual company events such as dinners and picnics, as well as recreational activities like cricket matches and Counter-Strike tournaments, fostering a fun and engaging workplace culture.

Work Schedule and Location
This is a full-time, onsite position based in Gulshan-e-Iqbal, Block 05, near NIPA. The work schedule is an evening shift from 7:00 PM to 2:00 AM, Monday through Saturday, offering a consistent routine with weekends partially off.

Compensation
The monthly salary for this role ranges from Rs 25,000 to Rs 50,000, reflecting experience and performance. This competitive package, combined with commissions and bonuses, makes it a rewarding opportunity for motivated candidates.

Joining Go Dialo Services means becoming part of a team committed to excellence and career development. If you are enthusiastic about customer service and eager to grow in a dynamic environment, we encourage you to apply and take the next step in your professional journey.