International Customer Service Representative (Night Shift)

Job Summary
We are looking for a dedicated International Customer Service Representative to join our client’s dynamic team based in Karachi. This is a full-time position requiring night shift availability. The successful candidate will be responsible for managing customer inquiries through both calls and emails, ensuring prompt and effective resolution of issues. This role demands excellent communication skills, a professional demeanor, and the ability to thrive in a fast-paced environment while delivering exceptional customer service.

Key Responsibilities
The primary responsibility of this role is to handle customer queries professionally and efficiently via phone and email. The representative must provide accurate and timely solutions to customer problems, ensuring a high level of customer satisfaction. Maintaining swift response times is crucial to meet service standards and enhance the overall customer experience. The role requires consistent attention to detail and the ability to manage multiple inquiries simultaneously while maintaining quality service.

Required Qualifications
Candidates should have at least an intermediate level of education. Strong written and verbal communication skills in English are essential, as the position involves frequent interaction with international customers. Excellent interpersonal skills are also required to effectively engage with customers and colleagues. The ability to communicate clearly and professionally is critical to success in this role.

Preferred Qualifications and Benefits
While not mandatory, candidates who demonstrate a proactive attitude and willingness to learn will benefit from on-the-job training designed to enhance their skills and knowledge. The company offers a comprehensive benefits package that includes medical insurance coverage and paid annual leave, supporting employee well-being and work-life balance. Additionally, performance-based weekly bonuses are provided to reward excellence and motivate high performance. Female employees will also have access to a conveyance facility, ensuring safe and convenient transportation.

The compensation for this role ranges from PKR 70,000 to 75,000 per month, supplemented by additional incentives. This opportunity is ideal for individuals seeking a stable, full-time position with clear growth potential in the customer service field. The position is based on-site in Karachi and requires night shift availability.

If you are a motivated professional with strong communication skills and a commitment to delivering outstanding customer service, we encourage you to apply for this rewarding role.