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SAP / IT Support Executive

Namal Education Foundation

Posted Jul 15, 2025 720 views

PKR. 60,000 - 90,000/Month

IT Support

All regular IT-related matters such as troubleshooting and ensuring the technical specification of hardware/software at the time of purchasing.
Maintain complete updated hardware/software records/data with description.
Execution and monitoring of all regular IT duties.
Coordinate with user departments and suppliers to ensure the technical specification in the purchasing scope of work for projects assigned.
Working on day-to-day troubleshooting of the staff’s IT requirements, and getting the vendor involved wherever required.
Responsible for the purchase of IT hardware, and software for the office premises.
Maintains established policies and procedures, objectives, and safety standards.
Provide technical support in procurement.
Adhere to the confidentiality of the department.
Perform other related duties as assigned or requested.

SAP Business One Support:

Responsible for providing technical and functional support to users of the SAP Business One ERP system. This role involves troubleshooting issues, optimizing system performance, training end-users, and ensuring that the ERP solution aligns with business processes.

Provide first-line support for SAP Business One issues, including user queries, errors, and system performance.
Diagnose and resolve functional and technical problems, escalating to senior teams or vendors when necessary.
Monitor the performance of SAP Business One and its integrations with other systems.
Perform routine system checks and updates, including database maintenance and backup procedures.
Identify opportunities to enhance system performance and usability.
Conduct training sessions for new users and provide ongoing guidance to existing users.
Develop and maintain user documentation, including manuals, FAQs, and quick reference guides.
Assist in the configuration and customization of SAP Business One to align with business processes.
Work with the development team or consultants to implement additional modules, reports, or enhancements as needed.
Ensure data accuracy and integrity within SAP Business One.
Support data migration, imports, and exports as required by the business.
Design and generate custom reports to meet business requirements.
Provide data-driven insights and recommendations to management using system analytics.
Liaise with cross-functional teams to understand business needs and ensure the ERP supports organizational goals.
Communicate effectively with third-party vendors or consultants for advanced system requirements.