Posted Mar 19, 2026 154 views
Jenpharm Life Sciences is seeking a dedicated and proactive Customer Service Representative to join our team in Lahore. The ideal candidate will have a bachelor's degree and at least six months to one year of experience in customer service roles. This position requires excellent communication and presentation skills to effectively engage with customers and provide exceptional support. The role focuses on managing customer inquiries, resolving issues promptly, and maintaining strong customer relationships to enhance satisfaction and loyalty.
Responsibilities
- Respond promptly and professionally to customer inquiries through phone, email, and live chat channels.
- Utilize CRM software to document customer interactions and track ongoing issues.
- Apply strong product knowledge to provide accurate information and resolve customer questions or concerns effectively.
- Listen attentively to customer needs and troubleshoot problems using effective communication and problem-solving skills.
- Manage multiple customer interactions simultaneously while maintaining high-quality service standards.
- Maintain up-to-date knowledge of company products, services, and policies to assist customers accurately and confidently.
- Handle escalated customer issues with patience and a solutions-oriented approach to ensure swift resolution and customer satisfaction.
- Ensure clear and concise communication in all customer interactions, enhancing understanding and building trust.
- Collaborate with other departments to resolve complex issues and improve overall customer experience.
- Meet or exceed performance metrics related to customer satisfaction, response time, and issue resolution.
Skills
Job Details
Jenpharm Life Sciences
Jenpharm Life Sciences is dedicated to serve the segment of dermatology with unique and quality products. Jenpharm offers a challenging, enjoyable, and rewarding work experience that inspires all employees to be passionate about serving our customers, living our values, and advancing skin health. We are equal opportunity employer.
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