Email Chat Support Representative

We are looking for a dedicated Customer Support Representative to handle live chat, emails, and inbound/outbound calls with efficiency and professionalism. The successful candidate will maintain clear and timely communication with customers, provide updates on project progress, and coordinate meetings with internal teams to ensure seamless operations. This role demands strong communication skills and the ability to manage multiple customer interaction channels effectively.

Key Responsibilities:
- Manage customer inquiries through live chat, emails, and inbound/outbound calls promptly and professionally.
- Provide regular updates and reports on the status of ongoing projects.
- Participate in and organize meetings with various teams to support collaboration and resolve issues.

Required Qualifications:
- 1-2 years of experience in customer support or a related field.
- Proficient in both spoken and written English to ensure clear and effective communication.
- Familiarity with CRM platforms such as Zendesk, Gorgias, and Customer Type.
- Comfortable working in a role without sales targets, commissions, or sales-related pressure.

Compensation and Work Location:
- Competitive monthly salary ranging from Rs40,000 to Rs50,000, based on experience and interview performance.
- This is an on-site position located in Model Town Link Road, Lahore, requiring physical attendance.

Candidates will be requested to share their current and expected salary details and confirm their experience in chat support and calling. This role offers a stable, service-focused environment without sales pressure, making it ideal for professionals seeking a customer support position centered on quality service delivery.