Technical Assistance Associate

Jubilee Life Insurance Company Limited

Rawalpindi , Pakistan

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Posted 3 days ago 29 views Report Job

PKR. 45,000 - 45,000/Month

Jubilee Life Insurance Company Limited seeks a dedicated Technical Assistance Associate to provide essential support for users at both local and remote offices. This role focuses on diagnosing and resolving hardware and software issues related to Desktop PCs and Notebooks. The associate will configure and set up these devices to ensure optimal functionality for end users. With a minimum of one year experience required, this position demands strong technical troubleshooting skills and proficiency in remote support tools such as TeamViewer. The role does not include team management responsibilities but requires independence and accountability in handling technical problems efficiently. The Technical Assistance Associate takes ownership of customer-reported issues, working diligently from initial diagnosis through to resolution. This position involves researching system problems, applying established troubleshooting techniques, and escalating unresolved cases to appropriate internal teams following standard protocols. The associate plays a critical role in maintaining high standards of technical support and ensuring user satisfaction across the companys computing environment.
Responsibilities

Take full ownership of customer issues reported and drive problems to resolution.
Research, diagnose, and troubleshoot hardware and software problems for Desktop PCs and Notebooks.
Configure and set up Desktop PCs and Notebooks to meet end-user requirements.
Use remote support tools such as TeamViewer to assist users in resolving technical issues.
Implement effective troubleshooting techniques to identify and resolve system errors.
Document technical issues and resolutions accurately in the ticketing system.
Follow standard operating procedures to escalate unresolved issues to specialized internal teams.
Provide clear and timely communication to users regarding the status and progress of their support requests.
Maintain knowledge of new technologies and troubleshooting approaches to improve support quality.
Ensure compliance with company policies and maintain a focus on customer satisfaction.

Skills

Technical Troubleshooting Hardware Diagnostics Software configuration problem escalation System Setup Customer Support Ticketing Systems Remote Desktop Support TEAMVIEWER Troubleshooting Techniques TeamViewer remote support Troubleshooting and Technical Support

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Rawalpindi, Pakistan

Gender:

Male

Minimum Experience:

1 Year

Apply Before:

Oct 09, 2026

Posting Date:

Sep 08, 2026

Jubilee Life Insurance Company Limited

· More than 5000 employees - Rawalpindi

Jubilee Life Insurance Company Limited (NJI Life) is a subsidiary of the Agha Khan Fund for Economic Development (AKFED), Switzerland. It was incorporated in Pakistan on 29 June 1995 as a Public Limited Company under the Companies Ordinance 1984. Its share are quoted on the Karachi Stock Exchange. The Company started its business on 20 June 1996. Paid Up Capital of the Company is Rs. 627 million, which is the highest amongst public insurance companies in Pakistan. AKFED is active in the fields of Industry, Financial Services, Tourism Development and Infrastructure in South and Central Asia and sub-Saharan Africa. Some of the sister concerns of NJI Life in Pakistan are: The Agha Khan University Hospital New Jubilee Insurance Company (carrying out general insurance business) The Agha Khan Health Services Tourism Promotion Services (Chain of Sarena Hotels) First Micro Finance Bank Limited Habib Bank Limited The Agha Khan Education Services Focus Humanitarian Assistance JI Life enjoys competitive edge over the players in the market because of the highest paid-up capital amongst public listed companies in Pakistan, highest ratio of customer loyalty among all life insurance companies, uniquely designed plans for each individual customer, complete range of products for individual and corporate customers and backing of world's largest reinsurance companies. To be Pakistan's leading and most highly reputed life insurance company, enjoying the confidence and trust of its Shareholders, Policyholders, Business Partners and the Communities in which it operates. Within a decade, JI Life has been able to make over 35,000 individual customers and over 650 corporate customers covering over 500,000 lives in total. JI Life's presence in Pakistan is virtually in every major city with multiple branches at many locations. The network of branches and sub-offices is located at Bahawalpur, Badin, Faisalabad, Ghotki, Gujranwala, Gujrat, Hyderabad, Islamabad, Jaccobabad, Jhelum, Karach