Junior Female Clinic Coordinator

Enfield Royal Clinic, located in F-7, Islamabad, is seeking a dedicated and organized Junior Female Clinic Coordinator to support the daily operations of the clinic. The ideal candidate will possess excellent communication skills, strong patient-handling abilities, and a customer-focused mindset to ensure a smooth and positive experience for all patients visiting the clinic.

Key Responsibilities
- Welcome and assist patients throughout their clinic journey, ensuring they feel comfortable and supported.
- Address patient queries promptly and provide professional customer support at all times.
- Conduct follow-up calls and send messages to patients after consultations and treatments to maintain engagement and care continuity.
- Collect and maintain patient feedback to monitor service quality and enhance patient satisfaction.
- Maintain accurate patient records and update data efficiently using Excel and the clinic management system.
- Coordinate with doctors, therapists, and front desk staff to facilitate smooth daily clinic operations.
- Monitor patient flow and assist in resolving any patient concerns quickly and effectively.
- Prepare daily and weekly reports as requested by management to track clinic performance.
- Ensure the clinic environment remains professional, organized, and welcoming for patients and staff alike.

Required Qualifications
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- 1 to 2 years of experience in a clinic, hospital, healthcare, hospitality, or customer service role.
- Excellent verbal and written communication skills to interact effectively with patients and team members.
- Strong patient-handling and customer service skills to provide a positive patient experience.
- Proficiency in Microsoft Excel and Microsoft Office for record keeping and reporting.
- Good organizational and time management skills to handle multiple tasks efficiently.
- Ability to multitask and work effectively in a fast-paced environment.
- Professional appearance and a positive, approachable attitude.

Preferred Qualifications and Skills
- Experience in patient relationship management to foster trust and loyalty.
- Ability to coordinate follow-ups and maintain consistent communication with patients.
- Strong record-keeping and documentation skills to ensure accuracy and compliance.
- Problem-solving and conflict resolution abilities to address patient concerns diplomatically.
- Teamwork and coordination skills to collaborate effectively with clinic staff.
- Attention to detail to maintain high standards of service and data accuracy.

The position offers a monthly salary ranging from Rs. 50,000 to Rs. 65,000. This is an in-person role based at the clinic in F-7, Islamabad. Enfield Royal Clinic provides a professional work environment where the Clinic Coordinator will play a vital role in enhancing patient satisfaction and supporting the clinic’s daily functions.