Junior Specialist Operations & Maintenance

The role focuses on managing BTS sites with specialized expertise in AC, DC, and Generator systems, playing a vital part in maintaining the reliable operation of telecommunications power infrastructure. The candidate will oversee and optimize power systems across a designated cluster of BTS sites, emphasizing controlling operating expenses and ensuring adherence to customer service level agreements (SLAs).

Key Responsibilities

- Take full ownership of a designated cluster of BTS sites, ensuring site performance aligns with defined KPIs and SLAs.
- Oversee the efficient operation and maintenance of AC, DC, Solar, and Generator power systems.
- Implement best practices for power system management, ensuring high-quality preventive maintenance and timely corrective maintenance.
- Monitor and maintain AC and DC power systems to guarantee uninterrupted operations.
- Analyze site performance using Remote Monitoring Systems (RMS) for operational expenditure (Opex) planning and control, including commercial power and fuel consumption.
- Manage backup power sources such as generators and batteries, troubleshooting and resolving power-related issues promptly.
- Develop and execute cost-effective strategies to control operating expenses, focusing on fuel and commercial power charges.
- Conduct regular inspections and audits of sites to verify vendor activities related to preventive and corrective maintenance.
- Maintain detailed records of power system performance, maintenance activities, and Opex expenditures.
- Ensure accurate and timely closure of trouble tickets, documenting the root cause of failures (RFO).
- Quickly identify and resolve RMS malfunctions or data inconsistencies.
- Manage remote site access and network asset security using IoT-enabled solutions, ensuring full validation and realization of Opex.
- Perform quality handover of new sites from rollout to operations, ensuring no critical or major issues remain during acceptance testing procedures (ATP).
- Conduct monthly KPI/SLA reconciliation activities with customers to verify service performance and support timely, accurate invoice generation.
- Respond promptly to customer escalations to maintain high service standards.

Required Qualifications

- Bachelor’s degree (BE/B.Tech) in Electrical, Electronics, Telecommunications, or a related discipline.
- 2 to 4 years of relevant experience managing AC, DC, Solar, and Generator systems within the telecommunications industry.
- Strong problem-solving and analytical skills.
- Effective communication and leadership capabilities.
- Ability to work efficiently in a fast-paced, dynamic environment.
- Willingness to travel to BTS sites within the assigned cluster.
- Availability for emergency response and on-call duties.

This position offers the opportunity to work in a critical infrastructure role within telecommunications, focusing on power system reliability and cost management. The successful candidate will be part of a dynamic team committed to operational excellence and customer satisfaction.