KAM LMT Islamabad

Lipton Teas and Infusions is the world’s largest tea business, boasting a diverse portfolio of over 30 premium brands, including Lipton, PG Tips, TAZO, Brooke Bond, and the B-Corp certified Pukka and T2. Headquartered in the Netherlands and operating across more than 100 countries, Lipton is dedicated to pioneering innovative, sustainable, and high-quality teas and infusions that delight consumers every day. The company is committed to driving positive change throughout the tea industry, creating value for everyone involved—from farmers and consumers to retailers, partners, and shareholders—while maintaining a strong focus on environmental responsibility and social impact.

The Key Account Manager (KAM) role based in Islamabad, Pakistan, is focused on developing and executing customer strategies and business plans in collaboration with key customers. The primary objective is to drive growth and profitability for Lipton Pakistan by managing customer relationships, optimizing trade terms, and ensuring flawless execution of business plans. This role requires close cooperation with internal teams, including marketing and sales specialists, to deliver category growth and meet business objectives.

Key Responsibilities:
- Develop, manage, and maintain strong relationships with key customers.
- Create, implement, and continuously optimize customer strategies aligned with business goals.
- Establish and agree on joint customer business plans to drive growth and profitability.
- Monitor and review business plans regularly, ensuring adherence to Perfect Store execution KPIs.
- Provide insights into customer and channel dynamics to inform strategic decisions.
- Manage the customer Profit & Loss (P&L) for assigned categories, ensuring financial targets are met.
- Negotiate trade terms and manage trade funding effectively.
- Oversee customer operations to ensure smooth execution and delivery.
- Collaborate closely with the Customer Shopper Marketing Manager to align category inputs and channel plans.
- Work in partnership with Key Account Specialists and other departments to achieve shared objectives.

Required Qualifications:
- A commercial degree, preferably in sales and marketing.
- Minimum of 3 years’ experience in sales, including at least 1 year in a Key Account Manager role.
- Proven track record of delivering both top-line and bottom-line results.
- Demonstrated leadership capabilities and experience in business development or sales management.
- Strong communication, negotiation, and interpersonal skills.
- Solid financial acumen with experience managing P&L responsibilities.
- Ability to make confident decisions autonomously with a strong bias for action.
- High resilience and effective problem-solving skills.
- Ability to synthesize data and insights to drive business outcomes.
- Competence in crisis management and maintaining performance under pressure.
- Growth-oriented mindset with a passion for continuous improvement.
- Genuine passion for tea and the beverage industry.
- Proficiency in MS Office, with advanced Excel skills being essential.

Preferred Qualifications and Benefits:
Lipton fosters a culture of growth and leadership development, encouraging employees to adopt an owner’s mentality. The company values agility, speed, and innovation, combining the dynamism of a corporate start-up with the strength and scale of a global corporation. Employees are supported in building a better world of wellbeing, both professionally and personally. Lipton emphasizes connections over hierarchy and promotes an inclusive environment where every team member can thrive and contribute meaningfully.

This role offers the opportunity to be part of a global leader in the tea industry, working in a dynamic environment that values sustainability, innovation, and growth.